Technical Architect (Project Implementation)

Job Title: Technical Architect (Project Implementation) Consultant

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General Description:

Implementation & Training Services help new and existing customers successfully onboard and launch LMS products. We prioritize partnering with our customers by adopting a consultative approach.

As an Implementation Consultant, you will partner with a project manager to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the client's main technical lead, you will work closely with any D2L departments necessary to ensure that each client is prepared and enabled for their launch. As a technical expert, you will be involved in scoping and pre-sales support to suggest the most efficient technical solution for the clients. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including pre-sales and scoping support, requirements facilitation, business analysis, technical solution design, and solution implementation.

Major Responsibilities:

• Main technical lead for implementation projects

o Conduct consultation workshops with customers to successfully elicit and clearly document requirements

o Devise technical solutions and partner products to meet customer requirements

o Guide customers through the successful implementation of technical solutions

o Deliver on projects across multiple clients concurrently

o Operate independently to execute on customer commitments

o Create and provide documentation and resources to customers

o Collaborate cross-functionally to solution creatively and resolve challenges

• Scoping and technical solution design

o Partner with the sales team to provide pre-sales support and scope out suitable products and services that meet the client's requirements

• Internal knowledge and process improvement

o Promote knowledge sharing within the company

o Contribute to internal improvement initiatives as required

o Identify and resolve gaps in processes and documentation

o Provide guidance to implementation consultants while resolving complex technical cases

o Keep up to date with client and their partner products and processes

o Keep up to date with new technology trends to help facilitate client learning solutions

• Participate in other billable and non-billable responsibilities as required

Key Competencies:

• Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
• Outstanding proficiency in collaborating with clients and internal stakeholders to coordinate requirements and priorities to deliver on initiative(s)
• Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
• Strong analytical and problem-solving skills, resulting in creative solutioning

Ability to multitask across simultaneous projects using strong organizational skills, prioritizes effortlessly

Skills:

• Working experience with the following technologies is considered an asset:

o AWS

o API integrations, Github, Postman

o Single Sign-On/Web Authentication

o Business Intelligence tools (i.e. Tableau, Power BI)

o XML

o HTML/HTML5/CSS

o SQL

Work Experience:

• At least 5 years of relevant experience.
• Experience working with one or more of the following considered an asset:

o Learning Management Systems

o SaaS Environments

o Education or Corporate Training sector

o Public Company

Education:

• University degree/diploma or equivalent in relevant field considered an asset

Leadership Competencies:

• Leads by Example with personal and professional integrity, high accountability, and say/do ratio.
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.

Equal opportunity statement:

ansrsource provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, caste, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We respect and support diverse cultures, backgrounds, talents, and perspectives. We believe embracing diversity and creating an inclusive environment will help us grow and succeed as an organization and better serve learners, who are the ultimate audience for all we create.