Systems Analyst 4-Support

This position is for an experienced professional with a hands-on EPM infrastructure administration background in the Oracle Hyperion (on-prem) suite of products. Primary responsibilities include managing day-to-day operations, end-user support, and supporting project initiatives across the EPM platform. This position will partner closely with functional teams to solve complex business issues and design scalable system solutions. This is a highly visible role and will be critical in solidifying a "best-in-class" EPM solution for the company.

The ideal candidate understands not only the concepts of Hyperion but also how they apply to the day-to-day processes of a production business environment. Responsible for supporting critical business operations. Works independently to provide quality services to multiple customer engagements. Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Experience in EPM Cloud is a big plus.

• Analyze functional and operational issues reported by the customer with their Oracle EPM/Hyperion environment and provide the solution or workaround on time
• Analyze user requirements to develop, implement, and support Oracle’s global infrastructure.
• Manage operations and end-user support of Hyperion EPM 11x platform: HFM, ERPi, FDM, Planning, Essbase, Essbase Studio, ODI, and Financial Reports
• Troubleshooting integration and data issues across various Hyperion applications and boundary systems
• Coordinate operational handover with global support teams
• Assist business partners with application issues, configuration, and administration issues.
• Proactively monitor and streamline tasks and procedures following company standards
• Work interdependently with technical infrastructure teams, application teams, and business units to ensure service delivery is meeting business objectives
• Establish and perform standard operational policies and procedures
• Coordinate monthly/quarterly patching activities with Infra teams
• Coordinate and perform monthly deployments/release in collaboration with functional teams
• Monitor, analyze, and tune Hyperion system performance as required
• Modify/tune existing batch scripts, VB scripts, consolidation/business rules, and Essbase calc scripts
• Participate in system testing, data validations, and stress testing of new enhancements/features
• Manage daily terminations from Hyperion systems per SOX requirements
• Create technical documentation, including data flow charts, system diagrams, formulas, and methods for solving business problems, incorporating infrastructure requirements and interfaces.
• Update/create end-user training documents for HFM and Hyperion Planning/Essbase (including forms, grids, Smart View, etc.).
• Take on various roles regarding project initiatives while following strict deadlines
• Provide business continuity and disaster recovery solutions for the Hyperion environment, including disaster recovery testing, backups, and recovery policies and procedures.
• Responsible for improving technical processes and developing new processes to improve Oracle support for customers.
• Work with the project manager and customer implementation team to make sure the Hyperion project is on track and there are no technical issues in customer Hyperion environments.
• Provide mentoring and cross-training to peers and interdependent team members.
• Set up new releases of the Hyperion application in the internal lab environment and devise architecture & standards before these releases become customer-ready.
• Collaborate with offshore team members and business customers globally
• Customer Management
• Ability to understand customer urgency and sensitivity of the problem
• Strong Verbal and Written communication skills
• Ability to speak confidently and communicate clearly with the customer
• Strong Adherence to Process and be process champion
  

Skills (good to have)
Knowledge of ServiceNow, SRs, RFCs, and My Oracle Support will be a plus Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c will be a plus Implementation experience in DRM EPMA to DRM migration for Hyperion 11.1.2.x to 11.2.x