ServiceMax Developer

ServiceMax Consultant / Developer

Summary: The ServiceMax Consultant/Developer is responsible for implementing, configuring, customizing, and supporting the ServiceMax application to optimize field service operations. This role involves understanding field service business processes and translating them into effective ServiceMax solutions.

Serviceboard:

The ServiceMax Service Board Specialist will be a key player in optimizing our field service operations by leveraging the ServiceMax Service Board platform. This role is responsible for the configuration, administration, and ongoing support of ServiceMax Service Board, ensuring efficient scheduling, dispatch, and real-time monitoring of our field technicians and service activities. The ideal candidate will possess a deep understanding of field service processes and a strong technical aptitude for ServiceMax Service Board capabilities.

Key Responsibilities:

Service Board Configuration & Administration:

Configure and maintain Service Board settings, including dispatch console layouts, Gantt chart views, map settings, and real-time data display.

Set up and manage dispatch queues, job lists, and work order priorities within Service Board.

Define and manage resource attributes, skills, and territories for effective resource matching.

Configure shift plans, holiday schedules, and crew management functionalities within Service Board.

Manage user roles and permissions specific to Service Board access (e.g., Dispatcher, Crew Manager).

Scheduling & Optimization:

Assist in the configuration and fine-tuning of ServiceMax's scheduling and optimization rules and algorithms.

Work with dispatch teams to understand their workflows and configure Service Board to enhance their efficiency.

Troubleshoot and resolve issues related to scheduling conflicts, resource allocation, and optimization results.

Key Responsibilities:

Business Analysis & Requirements Gathering: Work with business stakeholders to understand field service processes, gather requirements, and define functional and technical specifications for ServiceMax implementations.

ServiceMax Configuration: Configure ServiceMax modules such as Work Order Management, Dispatch, Scheduling, Contracts, Warranties, Entitlements, Inventory Management, Preventative Maintenance, and Mobile Field Service.

ServiceMax Customization: Develop custom solutions within ServiceMax using Apex, Visualforce, and Lightning components (if needed, as ServiceMax leverages the Salesforce platform).

SFMs (Service Flow Mobile): Design, develop, and maintain Service Flow Mobile (SFM) configurations for mobile users.

Integrations: Integrate ServiceMax with other systems (e.g., ERP, CRM, IoT platforms) using Salesforce integration tools, APIs, and middleware.

Testing: Conduct functional, integration, and user acceptance testing (UAT) to ensure the quality and performance of ServiceMax solutions.

Deployment & Support: Assist with deployment, provide ongoing support, and troubleshoot issues related to ServiceMax.

Training & Documentation: Provide training to end-users and create documentation for ServiceMax processes and configurations.

Process Improvement: Identify opportunities for process improvements and leverage ServiceMax features to enhance operational efficiency.

Stay Current: Keep up-to-date with the latest ServiceMax releases and features.

Required Skills & Qualifications:

Strong understanding of field service business processes and operations.

Extensive experience with ServiceMax configuration, architecture, and development.

Solid knowledge of the Salesforce platform (Sales Cloud, Service Cloud, Field Service Lightning).

Proficiency in Salesforce development (Apex, Visualforce, Lightning components) is often required.

Experience with ServiceMax SFMs, DataGuide, and Mobile solutions.

Strong analytical and problem-solving skills.

Excellent communication, presentation, and interpersonal skills.

ServiceMax Certification(s) (preferred).

Salesforce Administrator and/or Platform Developer Certifications (preferred).