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Accenture in India
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Service Delivery Ops Team Lead

Service Delivery Ops Team Lead

Accenture in India

7 - 11 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform:

Apply

Skills Required

service marketing management strategy consulting technology network power drive data content engagement ads design planning communication word excel powerpoint agile leadership cms publishing development adaptability analysis maintenance support monitoring reporting report steering constraints

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Marketing Operations - Digital Project Management

Designation:

Service Delivery Ops Team Lead

Qualifications:

Graduate - Diploma in Any Discipline

Years of Experience:

7 to 11 years

Language - Ability:

English(International) - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Overseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm.

What are we looking for?

Min. 8-10 years of experience managing digital (banners, emails, websites. Etc) content
Min. 3-4 years of experience managing a team/multiple projects
Proficient in MSO (Word, Excel, PowerPoint) and any Project Planning tools
Agile project management
Exceptional leadership skills, Communications skills & Client Management skills
Knowledge on any CMS, Website publishing, Hosting
Strong customer service, team development, problem solving skills and adaptability to changing environments Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create new solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on new assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts
Develops and maintains the maintenance plans/timelines, project plans/timelines, support plan summaries and production requirements documents
Weekly status/planning session with the Client/Leads/Team
Monitoring and Reporting Progress
Creating Charts and Schedules
Extensive planning and project tracking
Manage and prioritize multiple projects
Manage efficiently the pool of resources
Monitor and manage the project risk
Manage changes on project scope
Report to the steering committee, raising strategic issues
Develop and improve work processes and metrics
Coordinate and ensure quality standards are met
Identifying and communicating risks/issues to the management in a timely manner
Responsible for accomplishing the project objectives within the constraints of the project
Manage internal communications and external client relations with the ability to lead discussions and conference communications

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Service Delivery Ops Team Lead