Senior Manager of IT Operations

10 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Vassar Labs (

Vassar Labs IT Solutions Pvt. Ltd. is a forward-thinking technology company dedicated to transforming the primary sectors — Water, Agriculture, Smart Cities, and Education — through building digital product and platforms in this space using emerging and deep technologies such as IoT, GIS, AI/ML, Big Data, Satellite, genAI and Cloud etc.


About the Role

Vice President/Sr Manager – Project & IT Operations


This position offers a strategic seat in the organization’s project execution engine and involves close collaboration with delivery leads, project managers, IT security teams, and executive stakeholders.


Key Responsibilities

Project Delivery & Operations

  • Conduct continuous review and monitoring meetings for various delivery and operation functions of the company at weekly/regular level and publish inward report to the management.
  • Support multiple project managers in end-to-end project planning, execution tracking, and milestone alignment.
  • Drive operational discipline across the delivery lifecycle through dashboards, status reports, issue logs, and resource planning sheets.
  • Maintain project hygiene documentation.
  • Ensure to adhere to the project timelines in coordination with Project Team.


Resource & Capacity Management

  • Lead resource planning across tech teams, mapping project needs to skills, availability, and billing requirements.
  • Track utilization, bench strength, and ensure optimal distribution of manpower across projects.
  • Liaise with HR and department leads for recruitment, onboarding, and redeployment coordination.
  • Ensure effective utilization of resources


Process Governance & Quality

  • Establish standard operating procedures (SOPs) for project operations, documentation, reporting, and delivery assurance.
  • Lead periodic internal audits and delivery reviews to ensure process compliance with ISO, CMMI, or client-specific standards.
  • Identify process gaps and lead initiatives for continuous improvement and automation.

Information Security & Compliance

  • Ensure all project environments and processes comply with internal IT security policies and client-mandated security protocols.
  • Collaborate with InfoSec teams to enforce access control, data protection, and audit readiness.
  • Monitor project adherence to NDAs, data classification guidelines, and system usage policies.
  • Lead periodic security hygiene reviews and ensure secure handling of client data.

Stakeholder & Cross-functional Collaboration

  • Act as a bridge between Delivery, HR, Finance, Infrastructure, QA, and IT Security for seamless operational coordination.
  • Act as a single point of contact for operational escalations and governance support.

Metrics, Reporting & Tooling

  • Maintain dashboards for project KPIs, resource utilization, delivery velocity, and ticket throughput.
  • Standardize use of project management tools such as Jira, Confluence, ServiceNow, or internal CRMs.
  • Run weekly/monthly governance meetings and present insights to delivery leadership.


Required Experience & Skills

  • 10+ years of experience

    in IT project coordination, delivery operations, PMO, or IT program support roles.
  • Strong understanding of

    SDLC, Agile/DevOps models

    , and enterprise IT delivery.
  • Demonstrated knowledge in

    security compliance standards

    (ISO 27001) and

    internal audit

    practices.
  • Hands-on with tools like

    Jira, Smartsheet, MS Project, ServiceNow, Excel

    , and dashboard platforms.
  • Strong documentation, stakeholder management, and escalation handling capabilities.
  • Able to lead operational maturity initiatives across project teams with minimal supervision.


Educational Qualifications

  • Bachelor’s degree in Engineering.


KPI’s

Monitoring, Review and Reporting

Project Delivery & Operations

Resource & Capacity Management

Implement Process & Ensure Quality 


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