Senior Manager of IT Operations

About Vassar Labs (

Vassar Labs IT Solutions Pvt. Ltd. is a forward-thinking technology company dedicated to transforming the primary sectors — Water, Agriculture, Smart Cities, and Education — through building digital product and platforms in this space using emerging and deep technologies such as IoT, GIS, AI/ML, Big Data, Satellite, genAI and Cloud etc.

About the Role

Vice President/Sr Manager – Project & IT Operations

This position offers a strategic seat in the organization’s project execution engine and involves close collaboration with delivery leads, project managers, IT security teams, and executive stakeholders.

Key Responsibilities

Project Delivery & Operations

• Conduct continuous review and monitoring meetings for various delivery and operation functions of the company at weekly/regular level and publish inward report to the management.
• Support multiple project managers in end-to-end project planning, execution tracking, and milestone alignment.
• Drive operational discipline across the delivery lifecycle through dashboards, status reports, issue logs, and resource planning sheets.
• Maintain project hygiene documentation.
• Ensure to adhere to the project timelines in coordination with Project Team.

Resource & Capacity Management

• Lead resource planning across tech teams, mapping project needs to skills, availability, and billing requirements.
• Track utilization, bench strength, and ensure optimal distribution of manpower across projects.
• Liaise with HR and department leads for recruitment, onboarding, and redeployment coordination.
• Ensure effective utilization of resources

Process Governance & Quality

• Establish standard operating procedures (SOPs) for project operations, documentation, reporting, and delivery assurance.
• Lead periodic internal audits and delivery reviews to ensure process compliance with ISO, CMMI, or client-specific standards.
• Identify process gaps and lead initiatives for continuous improvement and automation.

Information Security & Compliance

• Ensure all project environments and processes comply with internal IT security policies and client-mandated security protocols.
• Collaborate with InfoSec teams to enforce access control, data protection, and audit readiness.
• Monitor project adherence to NDAs, data classification guidelines, and system usage policies.
• Lead periodic security hygiene reviews and ensure secure handling of client data.

Stakeholder & Cross-functional Collaboration

• Act as a bridge between Delivery, HR, Finance, Infrastructure, QA, and IT Security for seamless operational coordination.
• Act as a single point of contact for operational escalations and governance support.

Metrics, Reporting & Tooling

• Maintain dashboards for project KPIs, resource utilization, delivery velocity, and ticket throughput.
• Standardize use of project management tools such as Jira, Confluence, ServiceNow, or internal CRMs.
• Run weekly/monthly governance meetings and present insights to delivery leadership.

Required Experience & Skills

• 10+ years of experience

  in IT project coordination, delivery operations, PMO, or IT program support roles.
• Strong understanding of

  SDLC, Agile/DevOps models

  , and enterprise IT delivery.
• Demonstrated knowledge in

  security compliance standards

  (ISO 27001) and

  internal audit

  practices.
• Hands-on with tools like

  Jira, Smartsheet, MS Project, ServiceNow, Excel

  , and dashboard platforms.
• Strong documentation, stakeholder management, and escalation handling capabilities.
• Able to lead operational maturity initiatives across project teams with minimal supervision.

Educational Qualifications

• Bachelor’s degree in Engineering.

KPI’s

Monitoring, Review and Reporting

Project Delivery & Operations

Resource & Capacity Management

Implement Process & Ensure Quality