Senior Director - RNA

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description – Senior Director, Product Operations, Product & Design Team, WNS Next

Role

As the Senior Director, Product Operations you will be the operational backbone of our product and design organization. You will drive cross-functional alignment, optimize product development processes and ensure that our products are delivered efficiently, ethically and at scale. You will work closely with cross-functional teams, including Product, Engineering, AI Research, and Go-To-Market teams, to streamline processes, optimize product launches, and drive continuous improvement.

Reporting into the Chief Product and Design Officer you will ensure the teams involved in product development operate cohesively and efficiently, to drive the successful development and deployment of products. This role is essential for maintaining the alignment and momentum needed to achieve the product objectives.

Responsibilities

• Operational Frameworks: Design and implement scalable product development operational frameworks across the product development lifecycle, from ideation, discovery and insights to planning and launches. Contribute to product roadmap creation to align development strategy and timelines.
• Cross-Functional Collaboration: Foster strong partnerships across Product, Engineering, Go-to-Market, and Support teams to align goals, and streamline communication. Drive adoption of best practices in development, experimentation, and product delivery.
• Release Management: Oversees releases, support GTM activities including ensuring relevant product materials are created and distributed to the right teams.
• Tooling & Infrastructure: Evaluate and implement tools for product road mapping, user feedback, experimentation, and analytics. Optimize internal systems for documentation, knowledge sharing, and decision tracking.
• Team Leadership: Build and lead a high-performing product operations team. Mentor junior team members and foster a culture of continuous improvement and operational excellence.
• Insights: Build and maintain systems for capturing product insights including customer feedback, competitive product insights, and industry trends. Leverage data visualization tools to monitor product metrics, understand customer feedback trends, and support product optimization.
• Product Planning: Develop and optimize planning processes and prioritization frameworks. Manage the ideas portal for the product and design team at WNS.
• Product Operations Strategy: Oversees the operational aspects of product and design team including resource planning, budgeting, and product performance tracking.
• Talent Development & Career Growth: Work with HR, learning & development team to influence and evolve career frameworks in alignment with organization goals and talent aspirations

Skills & Experience:

• Have 12+ years of product operations and product management experience, preferably in a tech company.
• Proven track record of scaling product operations in a fast-paced, high growth environment.
• Deep understanding of AI/ ML product development cycles and associated challenges.
• Experience in designing and setting up product operations models that increase collaboration, foster innovation and speed to market.
• Excellent communication, facilitation and stakeholder management skills. With the ability to influence others without direct authority.
• Excellent relationship management skills.
• Experience with agile methodologies and product management tools (e.g., Jira, Confluence, Productboard, Ah-Ha etc).
• Problem solving mindset, with the ability to shape and steer organizational effectiveness and help cross-functional teams execute.
• Have proven experience working in a technical environment with cross-functional teams.
• Previous experience working on AI products and curiosity about the rapidly evolving AI landscape
• Strong analytical skills with experience in data-driven decision making
• MBA or bachelor’s degree in computer science, engineering, or a related field

WNS