Senior Analyst/Analyst – Growth Office - Hyderabad

1 - 2 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Summary

Position Summary

CRM – Business Data Steward, Analyst -Deloitte Support Services India Private Limited

Position Overview:

As a business data steward (BDS) within Marketing team, you will be responsible for maintaining the quality of data in a manner consistent with Deloitte’s business rules and definitions. BDS is part of a group of individuals dedicated to maintaining and enhancing the overall quality of the data from disparate sources.You will be responsible for verifying and/or updating data in the Client Relationship Management (CRM) system by researching external information sources, and via communication with practitioners and leaders. Other significant responsibilities will be to support on-going monitoring and tracking of data quality in CRM, as well as performing data extracts and analysis to perform proactive data quality activities.

Responsibilities:

  • Verifying Account/Contact information for new and existing records in databases
  • Conducting secondary research to gather information related to contact and account attributes
  • Validating the gathered information and updating relevant attributes in CRM to improve data quality
  • Demonstrated experience in data governance, including defining business terms and implementing data quality (DQ) rules
  • Understanding how account or contact data is used within the firm, and identifying patterns and logic deficiencies that will need to be refined to improve our tools and processes (e.g. contact matching algorithm in master data management platform)
  • Working across multiple enterprise systems (e.g. salesforce, Seibel CRM, proprietary master data management, relationship intelligence platform) to enhance data quality
  • Prioritizing and actioning a queue of data quality issues in contact and/or opportunity records, ensuring that Service Level Agreements are met
  • Monitoring data quality and adherence to business policies and established conventions
  • Documenting data quality processes and rules as needed
  • Liaising with other teams for proactive data enrichment/correction activities
  • Liaising with practitioners/requestors to understand requests and recommend next steps as appropriate
  • Providing support for projects as required, including participating in system enhancement projects, liaising with IT by reporting and resolving any system exceptions.
  • Keen eye on identifying patterns and scenarios that reoccur in the process and suggest solution for automation.
  • Assisting team members in executing ad-hoc requests, and providing project planning/coordination support on work assignments
  • Ensuring compliance with all data management policies of Deloitte

Qualifications and Experience:

The successful candidate will meet the following criteria:
  • 1-2 years’ experience working in an enterprise CRM system. Working knowledge/experience of Salesforce would be an asset
  • Experience or knowledge of tools such as LinkedIn, Factiva, Hoovers, etc.
  • Experience in conducting secondary research (e.g., market, companies, industries)
  • Excellent oral and written communication skills
  • Attention to detail, and ability to be a self-starter
  • Ability to collaborate with culturally diverse offshore teams in different zones
  • Working knowledge of data quality management, data entry improvement and user requirements
  • Demonstrated ability to work effectively in cross-functional, virtual teams
  • Process oriented and must be able to work with a high degree of detail and have high quality standards
  • Ability to assist in development and implementation of policy, standards and procedures
  • Demonstrated PC skills: Microsoft Office-Excel, Word, Access, and querying tools like SQL
  • Strong analytical, conceptual, and problem-solving abilities
  • Ability to present ideas in a user-friendly language
  • Excellent organizational and time-management skills
  • Ability to prioritize and execute tasks in a high-pressure, fast-paced environment
  • Knowledge on CASL the Canadian anti-spam legislation and consent related processes
  • Experience with Tableau is preferred, particularly in measuring data synchronization and working with large data sets.
  • Experience managing marketing campaigns and handling consent-related processes is desirable.
  • Proficiency in French is an advantage.
  • Experience in project coordination will be an asset
  • Experience with Generative AI (Gen AI) technologies would be an added advantage.

Must-have Requirements:

  • Working knowledge of CRM Salesforce for managing customer relationships and data.
  • Experience in conducting secondary research.
  • Understanding of data governance principles and best practices.
  • Advanced proficiency in Microsoft Excel, including complex formulas and data analysis tools.
  • Foundational knowledge of SQL for querying and managing relational databases.
  • Awareness of data quality frameworks and techniques to ensure accurate and reliable information.

Value-added Requirements:

  • Familiarity with CASL (Canada’s Anti-Spam Legislation) and its application in business communications.
  • Experience creating interactive dashboards and reports using Tableau.
  • Proficiency in developing process flows and diagrams using Microsoft Visio.
  • Demonstrated ability to support project coordination activities across cross-functional teams.
  • Exposure to Generative AI (Gen AI) technologies and their business applications.
The job description is subject to change based on business/project requirements.

Work Location:

Hyderabad

Shift Timings:

2 PM to 11 PM ISTAs part of the recruitment process those selected will be required to provide employment references and complete a background check which includes a criminal check.

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 307370

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