Senior Accountant, Client Implementation

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Responsibilities (how we will measure success) :
Reporting to the Head of New Business Client Implementation & Onboarding, this role will focus on new client onboarding and incremental business, into the Client Service Shared Operations, ensuring it is proactively managed and planned in close coordination with the Country clusters. You will ensure the successful implementation of new Client work ensuring that it delivers on client quality expectations, contractual commitments, and the scalability of the Shared Service Team.

• Jointly work with the Cluster ‘on boarding’ Teams to define, plan, and execute high priority client initiatives into the Back Office shared service environment in line with the Business objectives.
• Lead and execute data migration projects for new and existing clients transitioning to Investran
• Extract, transform, and load fund accounting data from legacy systems to Investran
• Setup and configure fund structures, investor records, fee calculations, and reporting templates in Investran
• To conduct one to one comparison of all transactions and reports between erstwhile Client applications vs Investran and highlight any significant changes to be implemented in Investran to accommodate client requirement to Project team.
• To complete data migration for all information as per agreed timelines into Investran from Client books.
• Experience with closed-ended funds and investor transactions
• To understand clients reporting requirements and perform necessary testing to make sure it meets client’s requirements.
• Provide regular reporting on potential new clients from Country Clusters, and impact on Shared services.
• To take complete ownership from date of migration and ensure smooth go-live of clients into Investran accounting system.
• Contribute to the continuous improvement of the global standard operating model for ‘onboarding’ new business and related functional groups/business partners.
• Assist with the development of on-boarding and transition plans for new client onboarding and develop best practice models for service delivery.
• Act as the liaison between Front office and Shared Service Client teams to on-board clients to systems
• As required participate in discovery sessions to fully understand new client requirements, identify pain points for shared services & define the implementation approach for clients.
• Present and articulate shared services scope of work, features and standardized solutions, clear processes, and SLAs
• Coordinate with Head of New Business Onboarding to ensure incremental new business resources and skill required are forecasted accurately and recruited on time.
• Coordinate with local Training teams to ensure that the relevant Client information is clear and any Client nuances are documented for scalability
• Track and record each stage of the process for Shared service re incremental business effectively and efficiently, providing regular reporting on status and highlighting any issues.
• Ensure that legal checks and requirements for potential clients are conducted satisfactorily.
• Perform due diligence analysis for scoping of on-boarding activities.
• Comply with the Compliance and risk policies and protocols to ensure they are adhered to by the entire department and deficiencies repaired and escalated.
• Coordinate with all relevant teams to ensure internal workflows will meet client needs and regulatory controls.
• Communication of progress and expectations to key internal/external stakeholders
• Continue to optimise the Client onboarding process for the benefit of the Client and shared Service effectiveness.
• Ensure that all projects are delivered on time, within the scope and agreed budget.
• To document the policies and procedures for funds involved in migration and capture client specific scenarios in the documentation.
• To provide structured training and proper hands off on client deliverables to BAU team.

Education / professional qualifications

• Minimum master’s in accounting / Preferably Certified Accountants

Background experience

• Client focussed environment
• Closed-Ended Private Equity Fund Administration

Technical

• Accountancy experience and or Fund accounting

Company, product, and market

• Previous experience in a similar industry

• Previous experience of a high-volume service centre

Languages

• Fluent in English

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.