Sales Coordinator

Key Responsibilities:

 Sales Support: Assist the sales team by preparing, maintaining, and managing customer orders, quotations, and sales contracts.

 Coordination Between Departments: Act as a liaison between the sales team, customers, and other departments such as inventory management, shipping, billing and production to ensure smooth operations.

 Customer Communication: Respond to client queries, provide updates, and ensure customer satisfaction by handling complaints and resolving issues efficiently.

 Order Processing: Process sales orders, monitor their progress, ensure timely deliveries, and handle returns and exchanges if necessary.

 Sales Reporting: Prepare and submit regular reports on sales performance, orders and forecasts. Maintain and update sales tracking systems.

 CRM Management: Ensure accurate data entry and updates in the CRM system, manage customer information, and generate reports as needed.

 Document Management: Manage and organize all sales-related documents, including contracts, purchase orders, invoices, and delivery receipts.

 Sales Assistance: Assist in preparing presentations, proposals, and product demonstrations for clients. Schedule client meetings and follow-ups.

 Supplier and Vendor Coordination: Collaborate with suppliers and vendors to ensure the timely availability of products and resolve supply chain-related issues.

 Sales Data Analysis: Assist in analyzing sales data to identify trends, and work with the team to develop strategies for improving sales and customer engagement.

 Meeting and Schedule Coordination: Schedule meetings for the sales team with clients and ensure proper coordination of logistics.

Qualifications:

 Educational Requirements:

o A Bachelor's or Master’s degree in Business Administration, Marketing, Sales, or a related field.

o Additional certifications in sales, marketing, or customer service will be a plus.

Skills and Competencies:

 Communication Skills: Strong verbal and written communication skills to interact with customers, vendors, and internal teams.

 Organization: Excellent organizational and time management skills to handle multiple tasks efficiently.

 Problem-Solving Skills: Ability to address issues proactively and find solutions.

 Customer Service: Strong customer service orientation with the ability to manage inquiries and complaints professionally.

 Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot).

 Attention to Detail: Strong attention to detail, ensuring accuracy in all sales-related documentation and records.

 Team Collaboration: Ability to collaborate effectively with cross-functional teams and contribute to team success.

Experience:

 Experience Level:

o At least 1-2 years of experience in sales coordination, administration or customer service.

o Prior experience in a sales-driven environment or industry is preferred.

 Industry Experience:

o Experience in Industrial Sales or FMCG will be an advantage.

o Familiarity with order management systems, CRM software, and sales tools is preferred.