Organizational Excellence & Delivery Governance Manager

Role Description

highly disciplined, technically sound, and process-driven professional

Leadership Operations Office

strong foundation in software development

organizational operations, governance, and strategic reporting

operational conscience of the company

CEO and senior leadership

technical acumen, analytical thinking, and leadership accountability

Key Responsibilities

Governance & Tracking

• Maintain a live dashboard of resource allocation: client vs. internal, billable vs. non-billable.
• Track monthly productivity metrics: tasks closed, bugs fixed, releases per person/team.
  

Financial Vigilance

• Report earnings per person and financial contribution at the project level.
• Monitor travel approvals, project expenses, and flag financial inefficiencies (e.g., unbilled travel).
• Analyze cost overruns in fixed-bid projects, especially due to execution delays or scope gaps.
  

Delivery & Process Oversight

• Work closely with Delivery and Project Managers to ensure process discipline in documentation, testing, planning, and sprint hygiene.
• Institutionalize execution protocols—make “how we deliver” just as important as “what we deliver.”
  

Quality Control

• Coordinate/facilitate audits of code and delivery quality—internal and external.
• Follow through on audit findings and ensure accountability and resolution.
  

Strategic Reporting

• Prepare quarterly impact reports for leadership: delivery performance, quality, GTM efforts, internal projects, and innovation.
• Track closure on CEO review points, open loops, or missed timelines.
  

ROI & Impact Measurement

• Track and report ROI across client and internal projects.
• Measure the contributions of non-client teams: innovation, recruitment, branding, marketing, etc.
• Efficiency & Execution Improvement
• Identify bottlenecks across teams and functions.
• Drive a culture of continuous improvement through structured reviews, feedback loops, and tighter execution.
  

Preferred Qualification

Education:

Experience:

Skills & Traits

• High process discipline and ability to chase people and close loops—someone who follows through till outcomes are achieved.
• Strong analytical mindset—Excel, Google Sheets, Jira, Notion, Power BI experience preferred.
• Ability to balance tech and business conversations; someone who understands delivery but also speaks numbers and metrics.
• Resilient, structured, and dependable—not afraid to call out inefficiency or slack respectfully.
  

If you are passionate to work in a collaborative and challenging environment, apply now!