Posted:2 weeks ago|
Platform:
On-site
Full Time
HealthSy is an innovative healthcare platform in Coimbatore that offers a one-stop solution for all healthcare needs. With HealthSy, you can order medicines, OTCs, and healthcare products, consult doctors online, book home healthcare services, book in-clinic doctor appointments, read health articles, get authentic medicine information, buy exclusive memberships and order your medicines and healthcare products on a subscription basis. We prioritize your health above all else and are always striving to improve your healthcare experience.
Responsibilities
Job Summary:
We are seeking a proactive and detail-oriented Operations Executive to join our growing team. The ideal candidate will have 2–3 years of experience managing SLA-driven service operations across both front-end and back-end functions. This role is critical to maintaining operational efficiency, enhancing service quality, and ensuring timely issue resolution for internal and external stakeholders. You will work cross-functionally to drive continuous improvement, monitor service metrics, and uphold compliance and service excellence standards.
Key Responsibilities:
1. Manage SLA-Driven Operations
2. Monitor & Report Service Quality
3. Drive Continuous Process Improvement
4. Lead Operational Analytics & Insights
5. Handle Customer Coordination & Escalations
6. Enable Process Automation & Tool Utilization
7. Ensure Compliance & Service Standards
8. Facilitate Cross-Functional Collaboration
Requirements & Skill
Job Types: Full-time, Permanent
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education:
Work Location: In person
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