1704 Zendesk Jobs

Job description We’re Hiring! | Customer Support Executive Location: Gurugram | Full-Time | On-Site Join Kuberha.ai, an AI-powered SaaS platform revolutionising retail automation for kirana stores and large distributors. We offer intelligent solutions for billing, inventory, and cataloguing, helping our clients digitise and grow their business with ease. We are looking for a Customer Support Manager with a strong background in either post sales customer handling role to join our growing team in Gurugram. Experience: 2–5 years in SaaS, RetailTech, FMCG, Fintech or related industries. CTC: Maximum 3.60 LPA About the Role: As a Customer Support Executive , you will be the first point of contact for our customers, helping them resolve product-related issues and ensuring a smooth user experience. You’ll handle support tickets, troubleshoot common issues, escalate bugs, and contribute to improving customer satisfaction. Key Responsibilities: Respond promptly to customer queries via email, chat, and phone Understand customer issues, replicate problems, and provide accurate solutions Troubleshoot common technical issues related to our SaaS product Maintain a high level of professionalism and empathy in all interactions Create and maintain support documentation, FAQs, and internal guides Log and escalate critical issues to the product or engineering team Monitor ticket queues and ensure SLAs (response and resolution times) are met Follow up with customers to ensure their issues are fully resolved Capture and report common customer pain points or feature requests Required Skills & Qualifications: Bachelor’s degree in any discipline 1–2 years of experience in a customer support role (SaaS/tech preferred) Excellent written and verbal English communication Proficient in using support tools (e.g., Freshdesk, Zendesk, Intercom) Basic technical troubleshooting ability (understanding of web apps, browsers, login/authentication issues) Strong customer-first attitude and interpersonal skills Ability to multitask, prioritise, and manage time effectively Nice to Have: Exposure to CRM tools (e.g., HubSpot, Zoho) Experience supporting global customers across time zones Understanding of SaaS business model and customer lifecycle How to Apply: Send your CV to hr@kuberha.com Subject Line: Application for Customer Support Executive – Gurugram

Position: Customer Success Engineer Company: Launch Ventures (for Talkingshops.com) Location : Hyderabad About Launch Ventures Launch Ventures is a niche, award-winning technology firm that co-creates products alongside domain experts—ranging from early-stage startups to Fortune 500 enterprises. We’ve built globally scaled products, some of which have attracted investments from Google. Our work spans across modern technologies including AI/ML, IoT, Blockchain, Cloud, and full-stack web/mobile applications. We take pride not just in writing great code, but in launching ventures that matter. Our culture emphasizes product ownership, technical craftsmanship, and long-term impact. Talkingshops.com is one of our fastest-growing ventures. It’s a next-generation WhatsApp Commerce platform designed to empower small and mid-sized businesses to sell more effectively, communicate seamlessly, and operate smarter. About the Role We are seeking a Customer Success Engineer to manage the complete customer onboarding cycle for our WhatsApp ecommerce chatbot platform. This role combines technical implementation with customer relationship management, ensuring seamless deployment and customer satisfaction, along with Business & Pre-sales/Sales. As a Customer Success Engineer, you will be the first line of communication between our customers and the product. This is not just a support role — you’ll act as a trusted partner to users by troubleshooting issues, guiding them through solutions, and ensuring a seamless experience on the platform. Your contributions will directly influence product adoption, satisfaction, and retention. This role is ideal for someone who thrives on interacting with people, is comfortable with technology, and is driven by the satisfaction of resolving issues quickly and effectively. Key Responsibilities Customer Onboarding & Implementation ● Conduct discovery calls with new customers to understand their business requirements and use cases ● Translate customer requirements into technical specifications for chatbot configuration ● Build and configure bot behavior using our proprietary JSON-based chatbot framework ● Implement custom chatbot solutions tailored to each client's business needs ● Conduct testing and quality assurance before handover to customers Customer Success & Support ● Manage the complete customer onboarding journey from initial consultation to go-live ● Facilitate customer feedback cycles and implement iterative improvements ● Ensure customer satisfaction throughout the implementation process ● Provide technical support and troubleshooting during and after deployment ● Act as the primary point of contact for customers during onboarding phase Documentation & Process Improvement ● Document customer requirements and implementation details ● Maintain configuration documentation and best practices ● Identify opportunities to streamline the onboarding process ● Collaborate with product team on feature requests and improvements Required Qualifications Technical Skills ● Experience with APIs, JSON configuration, or similar technical implementations ● Comfortable working with technical documentation and configuration files ● Basic understanding of chatbot/conversational AI concepts (preferred) ● Proficiency in troubleshooting technical issues and finding solutions Customer-Facing Skills ● Customer-facing experience in B2B environment ● Strong requirement gathering and consultative selling skills ● Excellent verbal and written communication skills ● Experience managing customer feedback cycles and iterative processes ● Ability to explain technical concepts to non-technical stakeholder Customer Assistance Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing systems. Act as a point of contact for troubleshooting product issues, onboarding queries, and general user guidance. Technical Troubleshooting Diagnose and resolve issues related to the Talkingshops.com platform, including product configurations, integrations (e.g., WhatsApp Business API, payment gateways), and user access problems. Assist users in resolving connectivity issues, API errors, or data sync problems with platforms such as Shopify, WooCommerce, and others. Documentation and Knowledge Sharing Maintain detailed records of customer interactions, reported issues, troubleshooting steps, and resolutions in the CRM. Create and contribute to internal knowledge bases and customer-facing support articles or FAQs. Issue Escalation & Collaboration Work closely with the engineering and product teams to escalate unresolved or complex issues with complete context. Provide feedback from users to help improve product usability and customer satisfaction. Process & Quality Improvements Recommend process improvements or automation opportunities to enhance support quality and reduce turnaround times. Help refine onboarding and support playbooks for faster, consistent customer issue resolution. Customer Experience Management Build rapport with customers and ensure a high degree of empathy and clarity in communication. Monitor support KPIs (response time, resolution time, CSAT scores) and strive for continuous improvement. What We’re Looking For Educational Background: Bachelor’s degree in any discipline (a technical or computer science background is preferred). Experience: 1–3 years of experience in a customer support, technical support, or client services role. Prior experience supporting SaaS, eCommerce, or B2B platforms is a strong advantage. Hands-on experience dealing with phone-based queries is essential. Skills: Strong communication skills — clear, concise, and empathetic. Ability to explain technical concepts in simple, non-technical language. Comfortable working with support tools like Freshdesk, Zendesk, HubSpot, or similar CRMs. Familiarity with WhatsApp commerce tools, APIs, or payment integrations is a plus. Multilingual communication (especially regional Indian languages) is a bonus. Why Join Us Opportunity to work on a high-impact product serving small and growing businesses. Dynamic, startup-like environment with the stability and mentorship of an experienced leadership team. Learn and grow across customer success, product thinking, and technical troubleshooting. Flat hierarchy, transparent communication, and a supportive team culture. Competitive salary, benefits, and opportunities for growth within the company. This is below additional information sharing for your better understanding & preparation Summary: Hiring Needs for Customer Success Engineer ,Talkingshop 1. Role Overview The Customer Success Engineer will play a hybrid role,bridging technical product support and customer onboarding. This person will be responsible for addressing technical queries, helping customers onboard smoothly, and supporting users who may not be tech-savvy, particularly in Hindi-speaking regions. 2. Key Responsibilities Handle platform-related queries, e.g.: “Where do I upload my product catalog?” “Which API do I use to integrate a specific feature with Shopify?” Support the onboarding process for new customers on the Talkinshop platform. Explain product features and technical solutions clearly and simply, avoiding jargon. Troubleshoot issues, guide users step-by-step, and resolve tech-related glitches. Assist with understanding and using tools like Meta Business Suite and other platform integrations. Communicate efficiently and patiently with retailers and small business owners. 3. Required Skills & Competencies Fluent in Hindi and English (must-have): The customer base right now is predominantly Hindi-speaking, particularly in Tier 2, 3, and 4 cities in Maharashtra and North India. Strong communication skills: Able to simplify complex topics and explain without confusion. Basic technical knowledge: Understanding of APIs, client-server architecture. Familiarity with tools like Meta Business Suite, e-commerce platforms, catalogue uploads. Ability to assess feasibility of tech integrations. Customer-centric mindset: Friendly, approachable, and likeable personality. High level of patience and empathy, especially when handling repetitive or basic questions. Debugging and troubleshooting: Should be able to help with product flows and resolve issues efficiently. 4. Desired Experience 1–4 years in Tech Support, Customer Experience, or Customer Success roles, ideally in a product-based company. Preferably from domains such as: Fitness and wellness apps Finance/taxation software (e.g., QuickBooks) Retail-tech or SaaS platforms for small businesses Should have worked with non-tech-savvy users or small business owners. 5. Target User Profile As of now the leads are coming for Retailers and business owners from Tier 2/3/4 cities, primarily in Maharashtra and North India. Often not tech-savvy, requiring more hand-holding during onboarding and usage. Curious about how the platform adds business value, with frequent questions about features. 6. Sourcing Suggestions Look for candidates currently in customer/tech support roles in product companies targeting a similar customer segment. Focus sourcing efforts in Pune, Maharashtra, North India. Suggested Filters for Meenakshi: Job Titles: Customer Support Engineer, Customer Success Specialist, Tech Support, Product Support Associate. Industries: E-commerce, Fintech, Retail SaaS, CRM platforms, Marketing Tools, D2C enablement platforms. Location: Pune, Mumbai, Delhi NCR, candidates open to relocating. Languages: Hindi-fluent, English-proficient. Personality Traits Smart and a quick learner ,especially of new tools like Meta Business Suite.

New Associate Manager, System Solution Design Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Role Summary As the Assistant Manager of System Solutions & Design (SSD), you are the strategic lead driving transformative automation, CRM, and Gen AI initiatives. You’ll bridge product thinking, operational strategy, and tech implementation—owning projects end-to-end and reporting directly to Senior Management. Key Responsibilities Solution Leadership & Strategic Ownership:- Spearhead discovery, planning, and execution of key automation and CRM optimization projects. Build business cases, model ROI, and manage project timelines and deliverables. CRM & Telephony Systems Design Lead enhancements in CRM and telephony frameworks—collaborating with engineering, product, and operations. Define system design requirements for custom telephony architecture, callback mechanisms, and dialer logic. Work closely with our strategic partners and build solutions at scale benefitting business Gen AI / LLM Initiatives Identify high -impact AI use cases to elevate agent productivity and merchant experience. Partner with AI/product teams to co -own pilot deployment, governance, and performance tracking. Proficient in designing and building workflows using Claud, N8N, and similar automation tools. Process Architecture & Change Leadership Redesign support -operation workflows to minimize friction and error. Own change management across impacted teams to ensure seamless adoption. Continuous Improvement & Roadmap Management Maintain a strategic roadmap aligned with quarterly OKRs. Track metrics, gather stakeholder feedback, and iterate on initiatives. What You Bring 5–7 years in systems design, automation, CRM implementation, or operational excellence. Proven experience in cross functional tech programs (CRM, telephony, bots, AI pilots). Strong analytical abilities—translating business needs into structured system solutions. Hands on familiarity with CRM tools (Salesforce, Zendesk, Freshdesk) and low code/no code platforms. Experience in building custom apps using google script , java script etc. Exceptional stakeholder management across CX, Tech, and Ops teams. Passion for AI/automation—always on the lookout for emerging technologies. Thrives in fast paced, execution oriented settings. Bonus Points For: Experience with LLM architectures, prompt engineering, or Gen AI integrations Background in fintech or customer support environments Basic SQL familiarity, dashboarding, or workflow rule engine skills Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

We’re Hiring: Remote Customer Service Representative Location: Remote (Applicants based in Singapore or similar time zone preferred) Employment Type: Full-time / Part-time Level: Entry to Mid-Level Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home. Key Responsibilities: Provide prompt, professional support via email, live chat, and/or phone Resolve customer inquiries related to orders, products, returns, and technical issues Maintain accurate records of customer interactions Escalate complex issues to the relevant team when needed Collaborate with operations, logistics, or sales teams to ensure a seamless experience Assist in building FAQ documents or improving help center content Requirements: Prior experience in customer service, call center, or online support preferred Excellent written and spoken English Strong empathy, patience, and communication skills Able to multitask and work independently Familiarity with Zendesk, Freshdesk, Intercom, or similar tools is a plus Stable internet connection and a quiet work environment Bonus Skills: Multilingual (Mandarin, Bahasa, or other regional languages) Experience in eCommerce, SaaS, or tech startups Availability on weekends or evenings What We Offer: Fully remote and flexible work arrangement Paid training and onboarding Supportive team culture and virtual community Performance-based incentives and bonuses Growth opportunities into QA, team lead, or operations roles

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through voice and chat Troubleshoot and resolve customer issues with professionalism and urgency Build strong relationships by personalizing each interaction Collaborate with your team to ensure consistent and high-quality service Share customer feedback and insights to help improve our processes What We’re Looking For At least 1 year of remote/online experience in a customer support or contact center environment Fluent in both written and spoken French and English Strong communication and problem-solving skills Experience using platforms like Gorgias, Zendesk, Shopify, or similar tools is preferred Ability to stay calm and solution-focused under pressure Familiarity with e-commerce and CRM systems is an advantage Tech Requirements Personal computer or laptop with a minimum i5 processor Stable internet connection with at least 15 Mbps upload and download speeds Perks And Benefits Competitive pay with annual performance reviews Paid time off to support work-life balance Monthly health stipend Performance bonuses based on KPIs Permanent remote work setup Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform powering revenue growth for over 100,000+ businesses , including Adani, PhysicsWallah, Delhi Transport Corporation, Vivo, Wipro, Yakult, and India Today Group . We enable brands to drive 25–80% of their total revenue via WhatsApp by automating marketing, sales, and support workflows. With ₹400 Cr+ in WhatsApp-powered engagement annually , AiSensy is redefining how businesses connect with customers. We are a mission-driven, growth-stage startup backed by Marsshot.vc, Bluelotus.vc , and 50+ angel investors . Role Overview We're looking for a Senior Manager – Customer Support to lead, scale, and optimize AiSensy's support operations. The ideal candidate brings strong leadership, process innovation, and customer-first thinking to ensure a seamless and delightful experience for every user. Key Responsibilities Lead and mentor the customer support team to deliver high-quality, timely assistance to AiSensy’s customers. Scale support operations to meet the evolving needs of a rapidly growing user base. Set and track team KPIs including First Response Time, Resolution Time, CSAT, and NPS. Conduct performance reviews, provide coaching, and identify training needs for team growth. Create and implement scalable support processes, SOPs, and escalation protocols. Analyze customer feedback, support tickets, and performance metrics to drive improvements. Collaborate closely with Product and Sales to ensure support aligns with product changes and client expectations. Manage complex escalations and ensure resolution that prioritizes customer satisfaction. Maintain a dynamic knowledge base, FAQs, and self-service tools. Forecast staffing needs and help recruit, onboard, and train new support reps. Prepare regular reports on team performance, customer insights, and strategic recommendations. Requirements 5+ years of experience in customer support; 2+ years in a leadership or managerial role. Prior experience in a B2B SaaS or tech startup environment is strongly preferred. Proven ability to scale support teams and optimize operations using analytics and tools. Proficiency in tools like Zendesk, Freshdesk, Intercom, LiveChat , or other support platforms. Familiarity with CRMs (e.g., HubSpot, Salesforce) and support metrics dashboards. Strong written and verbal communication skills. Analytical thinker with the ability to turn data into actionable insights. Passionate about delivering exceptional customer experiences. Organized, agile, and able to lead in a fast-paced, high-growth environment.

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubleshoot issues, and ensure a positive experience with our platform. Key Responsibilities Provide prompt, friendly, and professional support via chat, email, and phone Troubleshoot and resolve customer issues, escalating when necessary Guide customers through product features, settings, and troubleshooting steps Maintain detailed and accurate records of all interactions Collaborate with internal teams (Customer Success, Product, Tech Support) for complex queries Identify and share recurring issues to improve processes and customer experience Contribute to FAQs, knowledge base articles, and support guides Requirements Experience: 1–2 years in chat/email/phone support, preferably in SaaS or e-commerce Good at understanding and using software tools and platforms Excellent written and verbal communication skills in English Strong problem-solving and multitasking skills Comfortable working in fast-paced environments Prior experience with live chat and helpdesk tools (e.g., Intercom, Zendesk, Freshdesk) is a plus Prior experience with marketing automation or workflow automation tools is a plus. Basic understanding of e-commerce platforms like Shopify, WooCommerce, Magento and/ or CRMs/ ERPs is preferred Work Schedule Flexible to work in one of these shifts: 9 AM – 6 PM, 12 PM – 9 PM, or 2 PM – 11 PM Comfortable working Monday to Saturday or Tuesday to Sunday What We Offer Competitive salary and incentives Opportunity to work with a fast-growing SaaS company in the e-commerce space Exposure to global D2C brands and e-commerce businesses Collaborative, growth-focused team culture Skill development in SaaS, customer success, and marketing automation

Job Description About Instead Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — were re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline. Insteads investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG. Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Insteads CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40. About The Role Were seeking a motivated Tax Customer Support Representative to help clients discover tax savings through strategic planning and implementation using the Instead software platform. In this year-round, client-facing role, you’ll work with individuals and businesses to identify tax strategies, guide them through implementation, and ensure seamless execution from planning to filing. You’ll support and maintain Instead.com while collaborating with our U.S.-based customer support agents, our team in India, and tax and accounting firm partners to deliver comprehensive and exceptional customer service. What You’ll Do Provide support to internal and external clients via chat, email, phone, and Zoom Onboard new clients, helping them navigate our innovative tax software and troubleshoot issues or escalate feature requests as needed Handle customer support inquiries across platforms, including Slack, Email, Zendesk, and Intercom Collaborate with cross-functional teams—Sales, Finance, Marketing, and Product—to ensure the software remains user-friendly and accurate Maintain our internal account management system, ensuring all active and churned accounts are properly updated What You’ll Need 3+ years of direct customer support experience Strong attention to detail with excellent troubleshooting and problem-solving skills Ability to identify and analyze software issues, offering solutions or escalating appropriately Comfortable working collaboratively in a fast-paced, team-oriented environment Strong communication skills with a client-first mindset Passion for learning and adapting in a constantly evolving space Ability to make clients feel heard and supported, acting as their advocate when challenges arise Nice to Have Active or in-progress Enrolled Agent (EA) license Experience supporting software products across multiple support channels Background in tax planning or preparation Familiarity with working alongside U.S.-based accounting or tax firms Experience using platforms such as Salesforce and Intercom Experience working at H&R Block, Thomson Reuters, Wolters Kluwer, Intuit, etc Why Join Us Work with a cutting-edge tax technology platform that’s transforming the industry Join a collaborative, mission-driven team focused on delivering value Competitive compensation and benefits Get hands-on exposure to complex tax scenarios across various industries Enjoy a supportive environment with mentorship and career advancement opportunities Help tax professionals implement and file accurately, enabling effective tax planning and compliance Build lasting client relationships and make a tangible impact on their financial outcomes Be part of the future of tax technology—Instead is the first product in decades to receive IRS approval to e-file 1040, 1041, 1120, 1120S, and 1065 forms Equal Opportunity Employer - M/F/D/V As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us. Job Details Role Level: Mid-Level Work Type: Full-Time Country: India City: Hyderabad ,Telangana Company Website: instead.com Job Function: Customer Service Company Industry/ Sector: Software Development Accounting And Financial Services What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Similar Jobs Senior Business Development Executive Talentmate SENIOR SOFTWARE DEVELOPER Talentmate C Developer IRC272190 Talentmate DevOps IRC272951 Talentmate DevOps IRC272951 Talentmate DevOps IRC272951 Talentmate Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. 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About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Position Overview: As an Digital.ai Customer Technical Support Engineer - Intern, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) Ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

Job Description Zendesk is looking for an experienced Staff Software Engineer to join our Accessibility team. We are looking for someone with strong frontend engineering skills with expertise and a passion for accessibility. This role will work closely with our engineering teams globally to ensure all our products are accessible. Note: This role specifically requires Software Engineering skills. What you’ll be doing Successful candidates will use their extensive knowledge in software engineering to bring leadership, innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Drive innovation and technical excellence within the team by leading product discussions that are accessibility focused and decision-making processes. Communicate complex technical concepts clearly to both technical and non-technical stakeholders, ensuring accessibility is prioritized. Prioritize tasks effectively to maximize impact and deliver high value to users and the organization. Mentor and guide teams to strengthen their technical accessibility skills and foster a culture of continuous learning. Required Qualifications Expertise in frontend engineering, particularly with React, enabling the design and implementation of accessible user interfaces that meet enterprise-level standards. Proven leadership capabilities, mentoring software engineers and fostering collaboration across Design, Product, and Engineering teams to ensure successful project execution and effective problem-solving. In-depth knowledge of accessibility standards and best practices, with a strong ability to assess and enhance web applications for compliance with guidelines such as WCAG, ensuring an inclusive experience for all users. Demonstrated ability to lead and mentor a team of software engineers, collaborating effectively with Design, Product, and Engineering counterparts to ensure smooth team operations and execution. Exceptional ability to operate effectively and deliver value with minimal oversight. Strong problem-solving, critical thinking, and collaboration skills. Excellent verbal, written, and interpersonal communication skills in English. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Technical Support Executive (Accounting) Experience: 2–5 Years Qualification: B.Com / M.Com / MBA (Finance) Location: Hyderabad Position Overview: We are seeking a highly motivated and detail-oriented individual with a strong accounting background to join our Customer Support team. As an Technical Support Executive (Accounting), you will be responsible for handling client queries, tickets, and issues related to the accounting module of the Xoro ERP system. This role is a unique blend of accounting expertise and customer service, ideal for candidates with a background in finance who are tech-savvy and eager to assist clients with their day-to-day ERP-related financial processes. Key Responsibilities: ● Respond to and resolve accounting-related support tickets and calls raised by clients ● using the Xoro ERP platform. ● Analyze, troubleshoot, and guide users on financial transactions, entries, and accounting workflows within the ERP. ● Provide step-by-step solutions to clients for accounting errors, misconfigurations, process-related issues. ● Assist users in understanding and using key accounting functionalities like: o Journal entries o Ledger management o Invoicing and billing o Accounts payable & receivable o Bank reconciliations o Tax configurations o Financial reporting ● Work closely with internal product, QA, and development teams to escalate and follow up on bugs or system issues affecting accounting modules. ● Create and update support documentation and FAQs to help clients with recurring queries. ● Help clients understand accounting reports and troubleshoot mismatches or unexpected results. ● Educate clients on best practices for using the accounting features in Xoro ERP. Typical Client Queries You Will Handle: ● "Why is my trial balance not matching?" ● "The invoice total doesn’t match the payment received – what should I check?" ● "How do I configure Tax in the system?" ● "My bank reconciliation is showing a mismatch – help!" ● "I accidentally deleted a ledger account – how can I recover or fix this?" ● "How to generate a custom P&L report for a specific branch or date range?" ● “Why isn’t my journal entry posting to the correct GL account?” ● “What’s the correct way to record a credit note for a returned item?” ● “I accidentally applied a payment to the wrong invoice – how do I fix this?” Required Qualifications: ● Bachelor’s or Master’s degree in Commerce, Accounting, or Finance (B.Com, M.Com, MBA Finance) ● 2–5 years of relevant experience in accounting, ERP support, or a similar client-facing finance role ● Strong understanding of accounting principles and ERP systems ● Excellent verbal and written communication skills in English ● Experience working with clients or internal stakeholders in a support/helpdesk environment Preferred Skills: ● Experience with Xoro ERP or similar ERP platforms (SAP, NetSuite, QuickBooks, Zoho Books, etc.) ● Understanding of ticketing systems like Zendesk, Freshdesk, Jira, or similar ● Ability to work under pressure, manage multiple tickets, and prioritize effectively ● Patience and empathy when dealing with non-technical users Why Join Us? ● Work in a fast-growing company with a global customer base ● Opportunity to learn both accounting and ERP product workflows ● Collaborative and supportive work environment ● Gain valuable experience working at the intersection of finance, technology, and customer service Job Type: Full-time Pay: ₹350,000.00 - ₹1,000,000.00 per year Application Question(s): Are you located or willing to relocate to Hyderabad location? What's your current CTC? What's your expected CTC? What's your Notice Period? Are you Comfortable with Night Shift? Experience: Accounting: 2 years (Preferred) Work Location: In person

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: BHN Rewards, a Blackhawk Network Business, is seeking a Customer Support Representative to join our rapidly expanding Support Team. The primary responsibility of this role is to assist customers in effectively utilizing our online digital rewards service. We are looking for an individual who finds satisfaction in helping others and possesses a strong passion for solving problems. This is an excellent opportunity for aspiring Customer Support professionals who are eager to work for a global tech company and engage with a diverse customer base worldwide. You will enjoy this role if you are interested in a customer-focused support position, with opportunities for advancement and strong executive backing at an innovative and exciting company. Who We Are BHN Rewards, a Blackhawk Network Business, is a rapidly growing SaaS platform for marketers and market researchers. It enables them to send and manage global e-gift campaigns, including popular options like Amazon and Visa e-gift cards. Our customers appreciate the convenience and efficiency of using BHN Rewards to send rewards to hundreds and thousands of recipients. The platform offers access to 190+ global e-gift cards, donations, and prepaid reward options, making it a one-stop solution for marketers and market researchers. BHN Rewards is leading the way in the digital transformation of the $170 billion rewards industry and has over 1000 customers, including key strategic partnerships with Marketo, HubSpot, Microsoft, SurveyMonkey, and Qualtrics. BHN Rewards was acquired by Blackhawk Network in August 2021. Blackhawk Network is a global leader in branded payments and a multibillion-dollar, U.S.-based corporation with headquarters in Pleasanton, California, and offices in over 28 countries. Its core beliefs are to win as one team, be innovative, strive for global excellence, and inspire. Responsibilities: Customer Support Representative Key Responsibilities: Play a key role in a 6-person Support Team, lots of room for growth & advancement Perform the customer onboarding process for new BHN Rewards accounts Work with our Reward Partners to facilitate prepaid reward approvals Coordinate the resolution of any customer issues and complaints by leveraging internal resources, including cross-departmental collaboration. Proactively identify potential customer escalations and resolve them with proper solutions. Escalate advanced technical problems or product issues to the product team and leadership team and manage communication until resolution. Collaborate and innovate with executives and team members to create efficient processes and messaging, fostering the growth of the Support Team and improving our customers’ experiences with BHN Rewards. Implement best-in-class customer support practices with customers to provide a high-quality customer experience Maintain and achieve performance metrics and goals set by leadership Qualifications: Qualifications for the Customer Support Representative position: Three-year college degree 0-3 years of customer support or account management experience, preferably B2B SaaS customer support Excellent communication skills, both verbal and written (writing samples required) A track record of high achievement - tell us what you've done that makes you a winner! Integrity, energy, and genuine desire to understand and solve customer pain points The ability to work in a team environment and collaborate effectively Strong critical thinking and problem-solving skills Experience with tools like Zendesk, Asana, CXone (NICE), Sharpen, Playvox, SFDC, MS 365, or other ticketing systems is a plus Previous support experience in digital rewards, gifting, research, marketing, or survey tools is a plus. What we offer: Growth and advancement opportunities Health and retirement benefits, including Provident Fund, National Pension System etc. Generous paid time off, including a Holiday schedule and employee appreciation days A culture that values creativity, integrity, and passion for delivering a wonderful customer experience and an environment that cultivates professional growth Internal employee recognition programs Location: Work-From-Home, Hybrid, or onsite at UL Cyberpark, Kozhikode (Calicut) EEO Statement Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Role Our mission is to empower every sales professional to operate at their maximum potential unlocking success for themselves and their organization. This is where you come in! We're looking for talented designers with diverse skills, specialties, backgrounds, and perspectives to join our highly skilled Product Design team. This is an opportunity for a true crafts-person that is passionate about defining seamless workflow experiences and polished usable user interfaces that customers love to use in their work everyday. If you're a systems thinker and hands-on doer who thrives at the intersection of Design, Engineering, and Product, we’d love to hear from you! You'll help to shape our industry-leading sales execution platform powered by AI, for almost 5000 customers like Dropbox, Adobe, Pendo, Snowflake, Zoom, Zendesk, and many more. Check out a 3-minute demo of our platform: https://www.youtube.com/watch?v=cHZUYE9lbzc As a Design Systems Lead , you’ll be responsible for our design system used across multiple business units at Outreach. As part of our Platform team, you’ll collaborate across our global design team to empower the entire organization to create consistent and usable product experiences. Your day-to-day will involve defining, maintaining, and evolving the foundations, standards, guidelines, components and patterns of our existing design system, Quark. You’ll understand internal and external customer needs across our platform so that you can help teammates deliver cross-product experiences that are accessible, performant, intuitive, and that exceed customer expectations. Your Daily Adventures Work with a highly adept team of Designers, Engineers, and Product partners to maintain and advance our design system Define and execute our design system strategy & roadmap Shape the contribution model and governance strategy across the global design team Partner closely with other designers to collaborate and iterate on solutions, and expand our design system components and patterns Present well-considered design strategies, concepts and prototypes, and communicate the underlying rationale with confidence to your team and leadership Craft industry-leading system architectures, user flows, scalable interaction models, workflows, and highly polished UI visuals Provide mentorship, education, and documentation across Design, Engineering, and Product about our design system and related processes Participate in exploring new design & prototyping tooling, processes, and standards Balance customer needs, business goals, and technical considerations to ship UX improvements and feature enhancements that deliver measurable impact Gather qualitative and quantitative insights to support your design work, and run usability studies to evaluate proposed solutions Become an expert in how sales professionals, teams, and organizations engage their customers with Outreach to exponentially accelerate sales workflows Help us co-create a vibrant and inclusive design culture with team members across US, Czechia, and India, focused on mutual support and continuous improvement Our Vision of You Have excellent written and verbal communications skills Have a bachelor’s (or equivalent degree) in Design, HCI or equivalent professional experience in design, ideally combined with frontend development background Have 8+ years of combined experience in digital product design, design systems, and interaction design At least 2+ years dedicated to creating and maintaining design systems Expert in Figma (libraries, tokens, auto-layout, variables, and the latest functionality) and well-versed in modern frontend development practices and frameworks Have an exceptional portfolio demonstrating experience with design systems, strong visual design sensibilities, and experience creating highly usable design patterns and components that solve clearly defined customer problems Familiarity with accessibility and internationalization standards Are confident bringing a strong and informed design point of view to the product team and genuinely excited about design systems and the latest industry trends Are skilled in presenting and explaining your work, process, decisions, and rationale to cross-functional stakeholders and proactively seek feedback to deliver world class design Able to gain authority and credibility to influence stakeholders and get their buy-in Are enthusiastic working within agile teams where collaboration and idea generation are part of the rhythm Have experience participating in UX research activities Are passionate about the details and are excited to keep pushing your work until it is world class Are uncompromisingly service-minded and anticipate the needs of customers and colleagues with empathy You Should Include These In Your Application A link to your online portfolio and password Your CV and LinkedIn profile A few words explaining why Outreach is interesting to you and why you believe it would be a good match

This role blends customer service, lead nurturing, and sales support, ideal for someone who loves interacting with people and has a commercial mindset. Key Responsibilities Engage inbound B2B leads via chat, email, and phone — understand their needs and recommend solutions. Act as a trusted advisor during the early customer lifecycle, providing product information and handling objections confidently. Support the sales team by qualifying leads, booking demos, and following up with prospects. Assist with onboarding new clients, ensuring a smooth transition into the platform and setting them up for success. Work with marketing to identify common questions or blockers and help shape better outreach and conversion strategies. Maintain accurate records of interactions, lead status, and feedback using a CRM (e.g., HubSpot or Salesforce). Actively contribute to improving processes that accelerate customer acquisition and satisfaction Required Skills & Qualifications 2–5 years in a B2B SaaS environment in a support, pre-sales, or inside sales role. Exceptional communication skills with the ability to engage business clients professionally. Strong listening and consultative skills — able to uncover customer challenges and align them with product features. Experience using CRMs (HubSpot, Salesforce) and support tools (Zendesk, Intercom). Confidence in handling objections and driving conversations forward. A customer-first mindset combined with a growth-focused approach. Preferred / Nice to Have Experience in the mobility, logistics, or rental tech sector. Previous exposure to sales cycles in B2B SaaS environments. Understanding of the fleet management or vehicle rental business model. What You’ll Gain Competitive base salary + bonus tied to performance/conversions Opportunity to grow into customer success, sales, or account management Exposure to a fast-growing mobility-tech organisation Flexible working policy and a collaborative, impact-driven culture Job Type: Full-time Pay: From ₹35,000.00 per month Benefits: Flexible schedule Language: English (Required) Expected Start Date: 15/08/2025

We're Hiring: Bilingual Customer Service Specialist (French & English) Do you love helping people and speak both French and English fluently? Come join our team at TalentPop App as a Bilingual Customer Service Specialist! You'll be the friendly, helpful person our customers turn to for support, making a real difference with every call and chat. Why You'll Love This Role You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact. What You'll Do Assist Customers: Provide exceptional support via inbound calls, chat, and email. Solve Problems: Troubleshoot issues effectively and find quick resolutions. Understand Needs: Personalize interactions to build strong customer relationships. Collaborate: Work closely with your team to enhance the customer experience. Improve Processes: Offer feedback to refine our service quality. What We're Looking For 1+ year of remote/online experience in customer service or a similar role. Excellent written and verbal communication skills. Proficient in Gorgias, Zendesk, Shopify, or similar tools preferred. Calm and solution-focused under pressure. Familiarity with E-Commerce and CRM systems is a plus. Fluent in French and English. Tech Requirements Personal PC or laptop with a minimum i5 processor. Stable internet connection with at least 15 Mbps upload and download speeds. Perks And Benefits Competitive wage with annual increases. Paid Time Off to recharge. Health stipend available. Performance Bonuses for your hard work. Permanent work-from-home setup. We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!

Key Responsibilities Device Compliance & Setup: Ensure that all company issued devices meet company standards by installing and maintaining necessary tools such as MDM, XDR, VPN, and disk encryption software. Ticket Triage & Resolution: Respond to technical tickets raised by customer support teams. This includes independently resolving queries when possible or assigning them to the relevant engineering team with appropriate context. Internal Technical Support: Provide hands-on technical support to internal team members across departments, addressing hardware, software, and connectivity issues promptly. Maintainance of all the E-Assets. Key Requirements Basic understanding of operating systems (Windows, macOS) and networking concepts Familiarity with IT security tools (MDM, VPN, XDR) Strong problem-solving and troubleshooting skills Good communication and interpersonal abilities Ability to prioritize tasks and work independently with minimal supervision Preferred Qualifi cations 1–2 years of experience in a technical support or IT helpdesk role Bachelor’s degree or diploma in Computer Science, Information Technology, or a related fi eld Experience with ticketing systems (e.g., Jira, Freshdesk, Zendesk) is a plus Please send your applications to sudhanshu@cityflo.com or amey@cityflo.com

Job Title: Technical Support Executive (Accounting) Department: Customer Support Experience: 2–5 Years Qualification: B.Com / M.Com / MBA (Finance) Location: Hyderabad (Night Shift) Position Overview: We are seeking a highly motivated and detail-oriented individual with a strong accounting background to join our Customer Support team. As an Technical Support Executive (Accounting), you will be responsible for handling client queries, tickets, and issues related to the accounting module of the Xoro ERP system. This role is a unique blend of accounting expertise and customer service, ideal for candidates with a background in finance who are tech-savvy and eager to assist clients with their day-to-day ERP-related financial processes. Key Responsibilities: ● Respond to and resolve accounting-related support tickets and calls raised by clients ● using the Xoro ERP platform. ● Analyze, troubleshoot, and guide users on financial transactions, entries, and accounting workflows within the ERP. ● Provide step-by-step solutions to clients for accounting errors, misconfigurations, process-related issues. ● Assist users in understanding and using key accounting functionalities like: o Journal entries o Ledger management o Invoicing and billing o Accounts payable & receivable o Bank reconciliations o Tax configurations o Financial reporting ● Work closely with internal product, QA, and development teams to escalate and follow up on bugs or system issues affecting accounting modules. ● Create and update support documentation and FAQs to help clients with recurring queries. ● Help clients understand accounting reports and troubleshoot mismatches or unexpected results. ● Educate clients on best practices for using the accounting features in Xoro ERP. Typical Client Queries You Will Handle: ● "Why is my trial balance not matching?" ● "The invoice total doesn’t match the payment received – what should I check?" ● "How do I configure Tax in the system?" ● "My bank reconciliation is showing a mismatch – help!" ● "I accidentally deleted a ledger account – how can I recover or fix this?" ● "How to generate a custom P&L report for a specific branch or date range?" ● “Why isn’t my journal entry posting to the correct GL account?” ● “What’s the correct way to record a credit note for a returned item?” ● “I accidentally applied a payment to the wrong invoice – how do I fix this?” Required Qualifications: ● Bachelor’s or Master’s degree in Commerce, Accounting, or Finance (B.Com, M.Com, MBA Finance) ● 2–5 years of relevant experience in accounting, ERP support, or a similar client-facing finance role ● Strong understanding of accounting principles and ERP systems ● Excellent verbal and written communication skills in English ● Experience working with clients or internal stakeholders in a support/helpdesk environment Preferred Skills: ● Experience with Xoro ERP or similar ERP platforms (SAP, NetSuite, QuickBooks, Zoho Books, etc.) ● Understanding of ticketing systems like Zendesk, Freshdesk, Jira, or similar ● Ability to work under pressure, manage multiple tickets, and prioritize effectively ● Patience and empathy when dealing with non-technical users Why Join Us? ● Work in a fast-growing company with a global customer base ● Opportunity to learn both accounting and ERP product workflows ● Collaborative and supportive work environment ● Gain valuable experience working at the intersection of finance, technology, and customer service

Company Description Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. Role Overview As the Sr. Manager of Customer Success at Frido, you will play a pivotal role in building and managing a world-class customer success function. You’ll be responsible for leading the customer success team, driving customer satisfaction and retention, and ensuring a seamless experience for our customers. This role is ideal for a proactive leader with a proven track record in D2C startups and deep expertise in customer relationship management. Key Responsibilities Strategic Leadership : Develop and execute customer success strategies to ensure customer satisfaction, retention, and loyalty. Team Management : Build, train, and mentor a high-performing customer success team to deliver an exceptional customer experience. Customer Engagement : Serve as the primary point of contact for high-value customers, ensuring they receive unparalleled support and personalized attention. Performance Metrics : Establish KPIs and metrics for customer success, regularly tracking progress to identify trends and opportunities for improvement. Cross-Functional Collaboration : Partner with product, marketing, and sales teams to gather customer insights and influence product development, promotions, and campaigns. Customer Advocacy : Represent the voice of the customer within the organization, advocating for their needs and helping shape company-wide decisions. Retention & Growth : Drive customer retention strategies, upsell opportunities, and growth initiatives to maximize customer lifetime value. Technology Integration : Implement and optimize customer success tools, CRM systems, and processes to enhance operational efficiency. Qualifications Experience : 5–6+ years of experience in customer success, account management, or a related role, preferably in a fast-paced D2C startup environment. Leadership : Proven experience managing and scaling customer success teams. Customer-Centric : Strong understanding of customer behavior, lifecycle management, and retention strategies. Communication Skills : Excellent verbal and written communication, with the ability to convey complex ideas clearly. Data-Driven : Strong analytical skills with experience using data to drive decisions and improve customer outcomes. Collaboration : Ability to work effectively across teams and influence stakeholders at all levels. Technology Savvy : Hands-on experience with CRM tools (e.g., HubSpot, Salesforce, Zendesk) and customer success platforms. Problem Solver : Exceptional critical thinking and problem-solving skills to address challenges proactively. Educational Background : Bachelor’s degree in business, marketing, or a related field; advanced degree preferred but not required. Interested candidates may send their CV to om.b@myfrido.com and arif@myfrido.com along with details of Current CTC and Notice Period and a short brief about themselves.

As the Senior Manager, Support at Talent Systems, LLC, you will play a crucial role in ensuring the success and retention of global customers. Your primary responsibility will be to lead, develop, and support a team of Talent Support Specialists to deliver a consistent, high-quality customer experience across all Talent Systems products and channels. Your duties and responsibilities will include leading and managing the global team of Talent Support Specialists, defining team goals, overseeing day-to-day operations, monitoring KPIs and customer feedback, ensuring the team follows escalation protocols, and advocating for critical customer needs across departments. Additionally, you will be responsible for developing and maintaining after-hours coverage plans, partnering with Support leadership and cross-functional peers, coordinating cross-training, and collaborating with the Global Director, Support on annual planning. To excel in this role, you should have proven experience leading a customer support team in a SaaS or cloud-based environment. Industry experience in entertainment, casting, or media technology is a strong plus. You should be skilled in managing support operations using tools such as Zendesk, JIRA, and CRM platforms, possess strong analytical skills, excellent verbal and written communication, and the ability to lead through ambiguity while maintaining professionalism in high-pressure situations. Additionally, you should be able to manage multiple priorities effectively and hold a BA/BS degree, which is preferred. If you are passionate about providing exceptional customer support, driving team development, and ensuring a seamless customer experience, then this role is perfect for you. Join us at Talent Systems, LLC, and be a part of our dynamic and diverse team dedicated to revolutionizing the entertainment industry.,

Company Description The Ikigai platform unlocks the power of generative AI for tabular data. We enable business users to connect disparate data, leverage no-code AI/ML, and build enterprise-wide AI apps in just a few clicks. Ikigai is built on top of its three proprietary foundation blocks developed from years of MIT research - aiMatch, for data reconciliation, aiCast, for prediction, and aiPlan, for scenario planning and optimization. Our platform enables eXpert-in-The-Loop (XiTL) for model reinforcement learning and refinement, at scale. Rooted in academia, Ikigai also offers unmatched educational support that upskills workforces and transforms organizations into AI-driven ones. Ikigai Academy has already trained over 6000 students from 90+ countries on topics like “No Code AI” and “Time Series Forecasting”. Role Description Ikigai is looking for an AiSuccess Engineer to join our growing team and support our enterprise clients with navigating our industry-leading platform. This is the ideal role for someone who enjoys working directly with customers, solving technical challenges, and working with large datasets – all while learning and applying emerging technologies; including AI and machine learning. As an AiSuccess Engineer, you will not only provide technical support, but also engage with clients to ensure their success, troubleshoot complex issues, and contribute to the continuous improvement of our platform. If you are someone who is excited to be at the intersection of customer engagement and technical problem-solving, this is a great opportunity to grow in a dynamic, fast-paced environment. Responsibilities Serve as the first point of contact for enterprise clients, providing technical assistance with platform access, model functionality, data integrations, and API connectivity Troubleshoot and resolve technical issues, ensuring timely and effective solutions to maintain high client satisfaction and loyalty Analyze large datasets and collaborate with clients to identify and solve data-related challenges that optimize their platform usage Partner with engineering, product, and other internal teams to escalate and resolve complex issues Stay up-to-date with emerging technologies, particularly AI and machine learning, to continually expand your knowledge and offer more value to clients Contribute to Ikigai’s internal documentation repository by identifying and adding new solutions and troubleshooting steps based on your experiences Proactively identify potential issues before they escalate and develop strategies to improve the client experience continuously Qualifications At least 1-3 years of experience in a technical support or client-facing role, preferably with enterprise clients High school diploma required; Associate’s or Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology) preferred Solid working knowledge of Python and data analytics, along with familiarity with cloud platforms such as AWS and Azure Strong troubleshooting skills with the ability to resolve technical issues quickly and effectively Excellent communication skills, both written and verbal. Ability to explain complex technical concepts to non-technical clients Ability to learn new technologies quickly, especially in AI and machine learning. Familiarity with helpdesk software or ticketing systems like Zendesk is a plus Preferred Skills Knowledge of data transformation (e.g. using python pandas library) database management, data integration, or data visualization is a plus Experience documenting issues, creating ticket details, and communicating resolutions back to clients within Service Level Agreement timeframes Exposure to AI or machine learning concepts (hands-on experience not required) Ikigai Labs is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Powered by JazzHR c4g7cg0kOe

Are you fluent in French and English ? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home. What You’ll Do As a Customer Support Representative , you’ll be assisting French-speaking customers via calls, chat, and email . You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped. Your Main Tasks Provide support in French and English through voice and chat Help troubleshoot customer issues quickly and kindly Personalize each interaction to make customers feel valued Collaborate with your teammates for smooth, consistent service Share feedback to help improve how we do things What You’ll Need At least 1 year of remote/online customer service or call center experience Fluent in written and spoken French and English Great communication and problem-solving skills Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus Calm under pressure and focused on solutions E-commerce or CRM experience is a plus Work-from-Home Requirements A personal computer/laptop (at least i5 processor) Reliable internet with 15 Mbps+ download/upload speed Perks & Benefits Competitive salary with regular performance reviews Paid time off to rest and recharge Monthly health stipend Bonuses based on performance 100% remote work – no commute, ever! Why You’ll Love Working with Us We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you— we’d love to hear from you. Apply today and let’s make great things happen together!

Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or call center • Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution • Maintain TAT and quality SLAs for escalated tickets • Provide clear, empathetic, and professional communication to customers throughout the resolution process • Identify recurring issues and work with internal teams to propose process or product improvements • Log, track, and report escalation trends and performance metrics to stakeholders • Support training and mentoring of junior support agents on handling sensitive cases • Work closely with QA and Training teams to align on customer experience standards • Handle VIP, regulatory, and legal escalations with confidentiality and maturity Key Requirements: • Graduate in any discipline; preferred: specialization in business, communication, or related f ields • 2–5 years of experience in customer support with at least 1–2 years handling escalations or complaints • Strong verbal and written communication skills in English (regional language proficiency is a plus) • Ability to handle irate customers with calm and professionalism • Exposure to tools like Zendesk, Freshdesk, Salesforce, or any CRM • Analytical mindset with strong problem-solving skills • Willingness to work in a fast-paced, customer-first environment • Flexibility to work in rotational shifts (if applicable) Preferred Qualifications: • Experience in BFSI / FinTech /Banking/Finance/NBFC • Experience from compliance or regulatory sector industry

As a Partner Support Specialist at our company, you will play a vital role in responding to partner support tickets. Your primary responsibilities will include handling inquiries related to U.S. tax filings, onboarding and offboarding processes, employee documents (such as W-2s, W-4s, I-9s), and general use of the Worklio platform. You will troubleshoot issues efficiently, provide resolutions to inquiries, and escalate complex matters to the DevOps team when necessary. It is crucial to clearly document all issues, solutions, and follow-up steps in our ticketing system. Additionally, you will be involved in supporting the onboarding and setup processes for new partners. To excel in this role, you should hold a CPP or SHRM certification and possess excellent English communication skills, both written and verbal. The ability to work night shifts aligned with U.S. hours is essential. Strong troubleshooting abilities and proficient documentation skills are also key requirements for this position. Nice to have qualifications include familiarity with tools like Zendesk, Jira, and Slack, as well as prior experience in supporting SaaS or PEO platforms. In return, we offer a competitive USD-based salary, remote work flexibility, comprehensive training on our platform and systems, and the opportunity to be part of a growing and supportive global team. Join us and contribute to our mission by providing exceptional support to our valued partners.,

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, Feel Free To Check Out Why Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced and exceptional Senior AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. You will also be responsible to: Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Lead technical initiatives for AI system integration into existing products and services. Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Requirements Qualifications / Experience / Technical Skills Bachelor&aposs degree in Computer Science, or a related field, or equivalent practical experience. 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java). Demonstrated experience building production conversational AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models). Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management. Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling. Strong background in customer support metrics and KPIs including CSAT, first contact resolution, average handle time, and containment rate optimization. Experience with sentiment analysis and emotion detection for escalation triggers and customer satisfaction monitoring. Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions. Proficiency with contact center platforms (Zendesk, Salesforce Service Cloud, Genesys, or similar) and their API integrations. Experience implementing real-time agent assist systems that provide suggestions, knowledge articles, and response templates during live interactions. Familiarity with compliance and security requirements for handling sensitive customer data in automated systems (PCI, HIPAA, GDPR). Experience with A/B testing and experimentation frameworks for optimizing conversation flows and response strategies. Soft Skills / Personal Characteristics Strong communication abilities to explain technical concepts Collaborative mindset for cross-functional team work Detail-oriented with strong focus on quality Self-motivated and able to work independently Passion for solving complex search problems (REQ ID: 2158) Show more Show less

About OpenSesame While it appears to most people that we just sell training courses (over 40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees. In fact, we have strategic partnerships with 150+ Global2000 companies who rely on our training programs to develop the world's most productive and admired workforces. About the Team : At OpenSesame, delivering exceptional customer experiences is core to who we are. Our Product Support team, part of the Product organization, builds trusted relationships by taking ownership and going beyond expectations. We're a tight-knit, collaborative group known for creative problem-solving and a customer-first mindset. If you're a proactive, curious thinker who thrives in a fast-paced environment and brings fresh ideas with a positive attitude, we'd love to meet you. About the Job: We're looking for an experienced Customer Support professional to join our growing team! Great support goes beyond quick fixes—it's about identifying root causes and driving long-term solutions. In this role, you'll respond to customer inquiries via email, chat, and phone, while collaborating with cross-functional teams to resolve issues and continuously improve the customer experience. You'll leverage AI-enhanced support tools—like Zendesk AI, macros, and automation features—to streamline workflows, surface insights, and deliver faster, more consistent service. Performance Objectives: 30 Days Begin providing support to customers via chat and email, helping troubleshoot technical issues related to OpenSesame's learning platform. Complete onboarding through 1:1 training, internal documentation, and eLearning courses to build foundational product knowledge. Learn how to ask effective questions, document issues clearly, and escalate cases appropriately when they exceed your current expertise. Apply your prior experience with AI-powered support tools—such as bots, macros, or suggested replies—to begin enhancing response quality and efficiency within our support workflows. Demonstrate strong written communication skills and a proactive mindset, actively seeking out answers and filling knowledge gaps as they arise. 60 Days Independently manage a queue of 45+ support tickets, applying technical troubleshooting skills to resolve a wide range of product and course-related issues. Conduct product and course testing, coordinating with course publishers to diagnose and resolve problems. Participate in cross-functional meetings with teams like Product, Sales, and Curation to ensure customer needs are addressed collaboratively. Continue leveraging your knowledge of AI-driven support tools to streamline workflows, reduce resolution time, and deliver consistent customer experiences. Build confidence in navigating nuanced technical conversations, maintaining a clear and customer-centric tone. 90 Days Develop deep familiarity with the full OpenSesame product suite, including common use cases and customer challenges. Begin handling phone-based support and recognize when a real-time conversation can help clarify or expedite case resolution. Identify high-impact or complex issues, escalate effectively, and collaborate with the broader team to ensure resolution while keeping customers informed. Demonstrate the ability to balance independent problem-solving with collaborative teamwork, knowing when to move forward and when to seek input. 6 Months Respond to internal support questions from colleagues via Slack, contributing to a responsive and helpful support culture. Navigate all Product Support processes with ease, guiding other departments on how and when to engage the support team. Confidently resolve the most frequently encountered issues and understand how to escalate edge cases to the appropriate team members. Serve as a knowledgeable, thoughtful, and empathetic support representative—valued by customers and internal teams alike for your clarity, consistency, and problem-solving mindset. Other Details: Days: Monday through Friday. Shift: Pacific Time Shift: 4 PM – 1 AM PT Ability to work a weekend on-call support shift once roughly every 8 weeks (if needed) Location: This is a remote-first role, open to candidates based in Asia. Fluency in English is required. Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.