The Network Engineer will directly support the Zscaler Platform Manager in executing product strategy, technical implementations, and customer-success initiatives across NOV’s global network and security platforms. The role translates strategic vision into operational excellence through hands-on network engineering, Zero-Trust security deployment, and customer-facing delivery.
Responsibilities
- Execute deployment plans aligned with the Zscaler Platform Manager’s product roadmap and strategic direction.
- Implement Zscaler’s Zero Trust Exchange platform and broader network-security solutions using approved architecture and best practices.
- Configure and deploy network and security services (routing, segmentation, firewalls, ZIA/ZPA, VPN) to meet enterprise requirements.
- Support proof-of-concept (POC) deployments and pilot projects to validate technical feasibility.
- Provide technical insights and field feedback that inform product-enhancement decisions.
- Provide tier-2 and above support for complex network and Zscaler-related deployment issues, escalating advanced challenges when necessary.
- Conduct system-health checks, capacity planning, and performance optimization across network and security platforms.
- Troubleshoot multi-system problems (LAN/WAN, cloud connectivity, Zscaler services) using industry best practices.
- Collaborate with cross-functional engineering teams on continuous-improvement initiatives.
- Maintain technical documentation and configuration guides in line with standardization efforts.
- Deliver white-glove implementation services that align with customer-success objectives.
- Provide technical advisory support via multiple channels while maintaining service-quality standards.
- Conduct training sessions for IT staff and end users; develop playbooks and runbooks as needed.
- Gather customer feedback and requirements to inform market analysis and product-development priorities.
- Execute deployment processes following standard operating procedures.
- Identify opportunities for process optimization and efficiency improvements.
- Participate in cross-functional collaboration initiatives and knowledge-sharing programs.
- Contribute to the development of technical best practices and reference architectures.
Requirements
- Minimum 5 years of hands-on experience in enterprise networking (routing, switching, firewall administration, proxies, load balancers, and network-security operations).
- Proven experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) configuration & management
- Advanced experience with firewall rules, policies, and enterprise-security implementations
- Strong knowledge of TCP/IP, routing protocols (BGP/OSPF), VLANs, QoS, and network segmentation
- Comprehensive experience in VPN deployment, troubleshooting, and integration with Zero-Trust architectures
- Proficiency with SAML, OAuth, and modern authentication protocols; identity-provider integration (Okta, Azure AD)
- Extensive knowledge of Azure and other cloud-security platforms; SaaS integration
- Experience with virtual-machine management and cloud-infrastructure deployment
- Deep understanding of internet protocols and information-security frameworks.
- SIEM integration for log ingestion and correlation.
- Automation proficiency (Python, Terraform, Ansible, and other scripting languages) for deployment and configuration management.
- Familiarity with Microsoft 365 (Exchange, OneDrive, Intune, SharePoint) administration.
Preferred Certifications & Skills
- Zscaler Certified (ZDTA, ZDTE, or equivalent)
- Cisco CCNA/CCNP (or comparable networking certification)
- Experience with Palo Alto, Cloudflare, Versa, SD-WAN, or other next-generation security vendors
- Bilingual capabilities to support a diverse customer base
- Advanced experience in Azure, AWS, OCI, and other cloud environments and cloud-security implementations
Professional Competencies
- Advanced troubleshooting for complex, multi-system problems.
- Excellent analytical, problem-solving, and documentation skills.
- Strong organizational ability to manage multiple concurrent deployments.
- Outstanding written and oral communication, able to translate technical concepts to varied audiences.
- Proven ability to work independently with minimal oversight while maintaining high quality standards.
- Professional demeanor and collaborative team-player mentality aligned with NOV’s inclusive culture.
- Passion for continuous learning and fearless approach to emerging technologies.
- Customer-service excellence mindset with a commitment to exceeding expectations.
- Ability to thrive in fast-paced, dynamic environments with meticulous attention to detail.
- Work Environment & Collaboration
- Proficiency with virtual collaboration tools for customer engagement.
- Ability to manage multiple ongoing deployments while supporting strategic initiatives.
- Flexibility to rotate between roles and projects as business needs evolve.
- Commitment to continuous learning to stay current with Zscaler updates and industry trends.
About Us
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
