Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Noida
>
EXL
>
Manager

Manager

EXL

12 years

0 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform:

Apply

Skills Required

management reporting strategy design drive efficiency development prioritization planning vision technology support analysis research agile engineering scrum training enablement marketing measurement data risk saas forecasting scheduling model communication presentation jira confluence visualization analytics ai ml automation certifications pmi

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Noida, WFM

Experience:

8–12 years

Department:

Product Management

Reporting to:

AVP – Product Management

About The Role

We are seeking a dynamic and results-driven Product Manager to lead the strategy, roadmap, and delivery of Workforce Management (WFM) solutions within EXL. You will work closely with cross-functional teams, stakeholders, and clients to design and optimize innovative products that drive efficiency, operational excellence, and value for our customers.

Key Responsibilities

Product Ownership: Lead the end-to-end lifecycle of WFM products, including ideation, requirements gathering, roadmap development, prioritization, release planning, and continuous improvement.
Strategy & Vision: Define and articulate the product vision, strategy, and objectives for WFM solutions in alignment with EXL’s business goals and market trends.
Stakeholder Management: Collaborate with clients, business leaders, operations, technology, and support teams to understand needs, gather feedback, and drive adoption.
Market & Competitor Analysis: Conduct research on industry trends, competitor products, and customer requirements to inform product development and positioning.
Requirement Gathering: Translate business needs into clear product requirements (PRDs), user stories, and acceptance criteria.
Agile Delivery: Work with engineering and design teams in an Agile/Scrum environment to deliver high-quality features on time and within scope.
Go-to-Market: Support go-to-market activities including product launches, training, sales enablement, and marketing communications.
Performance Measurement: Define KPIs, monitor product performance, and drive data-driven decision-making to maximize product impact.
Risk Management: Identify product risks and implement mitigation strategies.

Required Skills & Qualifications

Bachelor’s degree in Engineering, Business, Computer Science, or a related field; MBA preferred.
6–10 years of experience in Product Management, preferably in WFM, BPO, BPM, SaaS, or enterprise platforms.
In-depth knowledge of Workforce Management processes, technologies, and best practices (forecasting, scheduling, real-time management, reporting, etc.).
Strong understanding of the EXL business model, client needs, and operational processes.
Proven track record of delivering enterprise-scale products from concept to launch.
Excellent communication, presentation, and stakeholder management skills.
Strong analytical, problem-solving, and decision-making abilities.
Hands-on experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence, Aha!).
Familiarity with data visualization, analytics, and reporting tools is a plus.

Preferred Skills

Experience working with BPO/BPM clients and operations.
Prior exposure to AI/ML-driven WFM tools or automation technologies.
Certifications: Certified Scrum Product Owner (CSPO), PMI-ACP, or equivalent.

More Jobs at EXL

Senior Manager

Gurgaon

7 - 10 yrs

INR 20 - 30 Lacs

GL - Senior Executive

Bengaluru

3 - 6 yrs

INR 3 - 8 Lacs

Executive (Accounts Payable )

Pune

1 - 3 yrs

INR 2 - 3 Lacs

OTC Cash Application - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

OTC Billing - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EXL

Business Process Management / Analytics

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Manager