Job
Description
Manager – Customer Engineering
As an
Manager
in the Customer Engineering team at BrowserStack, you will lead and scale a high-performing team that partners closely with Sales to drive revenue growth. Reporting to the Function Head, you will play a key role in managing solution delivery during the customer evaluation journey, while mentoring a team of Solution Engineers and guiding them through complex, real-world use cases.
This is a
people and process leadership role with a technical edge
—ideal for someone coming from a
Solutions Engineering, Pre-Sales, or Consulting background
who has
hands-on engineering or QA/testing experience
, and is eager to
deepen their technical acumen
across modern dev and test technologies.
Who You Are:
You come from a
Solutions Engineering, Pre-Sales, or Technical Consulting
role and are comfortable interacting with customer stakeholders—Product Managers, QA leads, Dev/Infra heads, and Engineering teams.
You have
hands-on experience or strong foundational knowledge
in
testing, automation, or software engineering
, and are keen to further expand your technical skills.
You thrive at the intersection of
technology, communication, and business
—able to explain complex technical concepts simply and clearly.
You have a knack for solving customer problems with scalable, sustainable solutions and love working with fast-paced, agile teams.
Desired Experience:
8–13 years of total experience, with a solid foundation in
customer-facing engineering roles
such as
Solutions Engineering
,
Pre-Sales
,
Post-Sales
or
Consulting
.
Prior experience in or familiarity with
testing tools
,
automation frameworks
, or
software development environments
.
Strong stakeholder management skills and proven success in
technical pre-sales or solution evaluation cycles
.
Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
Experience with Agile methodologies and SDLC best practices is a plus.
Hands-on knowledge or familiarity with:
Programming (Java, Python, JavaScript, C#)
Dev Tools (IntelliJ, VS Code, Git, Maven)
Testing Frameworks (Selenium, Appium, TestNG, JUnit, Cucumber)
CI/CD Tools (Jenkins, GitHub Actions, Azure DevOps)
Networking basics (HTTP, SSL, VPNs, firewalls)
What You’ll Do:
Lead, mentor, and manage a team of Customer Engineers; conduct performance reviews and support career development.
Drive strategic pre-sales initiatives—solution design, technical discovery, RFPs, customer workshops, and technical enablement.
Serve as the
technical advisor
to customers throughout their BrowserStack evaluation journey, guiding them on best practices and integrating our solutions into their environments.
Help the team design and deliver compelling product demos and tailored solutions that map to customer workflows.
Partner with Sales to achieve revenue goals by aligning BrowserStack’s value proposition with customer pain points and use cases.
Collaborate with Product & Engineering teams to relay customer feedback and contribute to the product roadmap.
Build internal tools, processes, and documentation that improve the repeatability and scalability of solution delivery.
Opportunities in This Role:
Tech
– Learn and grow in web, mobile, and visual testing ecosystems; deepen hands-on expertise in automation, CI/CD, and dev tools.
People Leadership
– Scale and coach a dynamic team of engineers with customer-facing skills.
Customer Collaboration
– Engage directly with industry leaders and top engineering teams across Dev, QA, Security, and Network functions.
Strategy & Growth
– Influence how BrowserStack solves enterprise customer problems at scale.
If you are passionate about customer-facing problem solving and are eager to blend your
pre-sales experience
with
technical depth
, this role offers the perfect opportunity to grow both as a
leader and an engineer
.
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