Company Overview
ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.
Our Mission
At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.We are looking for experienced
Healthcare QA professionals
to support daily operations by managing caregiver schedules, coordinating medical transportation, and assisting with claims verification and care management. This is a scheduling-focused role with added responsibilities in light administrative, quality assurance, and billing support.
Responsibilities
- Schedule and manage caregiver shifts and follow up on nursing visits.
- Track caregiver attendance for payroll and billing accuracy.
- Handle last-minute schedule changes and communicate updates to the team.
- Coordinate daily medical transport for patients needing nurse care.
- Optimize routes and respond to urgent transport needs.
- Maintain accurate caregiver, client, and transport records.
- Support performance improvement efforts.
- Monitor and evaluate caregiver performance regularly, documenting strengths, concerns, and areas for improvement to support quality care delivery.
- Assess caregiver performance through direct feedback,
- regular evaluations, and documentation of compliance with care standards.
- Ensure caregiver performance meets agency standards by performing quality audits, providing feedback, and escalating issues when necessary.
- Perform quality assurance on caregiver services, track performance trends, and collaborate with management to support training or corrective actions.
Requirements
- College educated (accounting or finance-related course preferred)
- Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
- Candidates must provide a proof of separation from their previous/current employer with an indication/confirmation of their last date of employment
- Must be comfortable with using Hubstaff, a time-tracking application
- Professional-level English (written and verbal/voice)
- Solid experience or strong aptitude for scheduling in a fast-paced environment, ideally within home care or healthcare
- Strong communication skills to coordinate with caregivers, clients, and internal team while handling incoming phone inquiries
- Must be comfortable answering and making calls
- Recruitment experience is a plus, but NOT required
- Healthcare background is a plus, but NOT required
- Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
- Proficiency in using Microsoft Outlook, Office Suite, Microsoft Teams, Zoom, ConnectUC VoIP/Yealink system and OneDrive
- Professional-level English (written and verbal/voice)
Hardware Requirements
- At least a 720p HD Webcam
- A noise-canceling headset
- At least a 25mbps primary internet connection
- A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies
- Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
- Minimum recommended for your backup computer: Intel Core i3, 4 GB RA
Compensation And Benefits
- Competitive salary
- 100% Remote (Permanent work from home)
- Prepaid HMO
- Bonuses and incentives
- Paid training
Important Reminder:
ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).
Disclaimer:
Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.<
