Ecommerce Executive

Job Title: Ecommerce Executive

Location: Turbhe- Vashi, Navi Mumbai

Employment Type: Full-time

Experience: 3+ years

🕒 Full-Time

💷 Competitive Salary

🏢 Keplin Global Services India Pvt. Ltd.

About the Role

highly driven, experienced Ecommerce Executive

analytical, detail-oriented, proactive, and commercially minded

Key Responsibilities

Product Listings & Content Optimization

• Create, manage, and optimize product listings across all platforms, ensuring SEO-friendly titles, descriptions, images, and pricing.
• Monitor listings for accuracy, compliance with platform policies, and brand consistency.
• Use A/B testing and performance data to improve listing conversion rates.

Performance & Sales Analysis

• Track and analyse platform performance metrics: sales, conversion funnel metrics, customer feedback, returns.
• Generate weekly/monthly reports with actionable insights to improve product visibility, conversion, sales and ROI.
• Identify opportunities for growth through featured listings, deals, or new product launches.

Inventory & Order Management

• Monitor stock levels and synchronize inventory across all sales channels.
• Collaborate with supply chain and warehouse teams to ensure timely order fulfilment and efficient stock turnover.
• Address and resolve fulfilment, delay, or return-related issues.

Marketplace Account Management

• Act as the primary point of contact for key UK ecommerce accounts (e.g. Temu, OnBuy, Wilko, Wayfair, Debenhams etc).
• Ensure healthy account metrics (order fulfilment rate, customer satisfaction, return handling).
• Monitor and respond to any policy violations or platform escalations.

Strategy, Campaigns & Pricing

• Develop and execute pricing strategies tailored to each platform to ensure competitiveness and profitability.
• Plan and coordinate promotional campaigns, flash sales, seasonal events, and product launches.
• Analyse campaign effectiveness and optimize future initiatives based on performance data.

Customer Experience & Support

• Oversee the end-to-end customer experience, resolving escalated inquiries and improving service processes.
• Maintain a customer-first mindset, using feedback and reviews to improve product and service offerings.

Cross-Functional Collaboration & Growth Initiatives

• Work closely with marketing, warehouse, logistics, and leadership teams to align goals and execution.
• Recommend new tools, platforms, or automation to improve workflow efficiency and scalability.
• Explore and propose new ecommerce channels or international expansion opportunities.

Required Qualifications & Skills

• Bachelor’s degree in business, Marketing, or related field (MBA is a plus).
• 3–5+ years in ecommerce management or marketplace account management.
• Strong knowledge of platforms like 

  Temu, eBay, B&Q, OnBuy, Wilko, Wayfair, Debenhams

  , etc.
• Excellent Advance Excel and data analysis skills; comfortable with reporting tools and CMS systems.
• Proven track record of managing ecommerce operations and driving growth.
• Strong project management, problem-solving, and communication skills.
• Self-starter with the ability to multitask and adapt in a fast-paced environment.

Nice to Have

• Experience with ERP or inventory management software.
• Familiarity with SEO, digital marketing, or paid ads.
• Prior experience in consumer goods, FMCG, or retail ecommerce.

How to Apply:

If you meet these requirements and you're passionate about e-commerce, we would love to hear from you.

📩 How to Apply: Apply directly via this LinkedIn job post or email your CV and cover letter to careers@keplin-group.com

Applications will be accepted until the position is filled. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.