Customer Success Manager

Manager - Client Success

NP-Immediate

Exp- 4 to 6yrs

Location-Dubai, UAE

Salary- AED 6000-8000

Job Summary:

As the Manager - Client Success, you will be responsible for fostering strong client relationships,

ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world- class experience that aligns with our company’s values.

Key Responsibilities:

Client Success Leadership:

• Serve as the primary point of contact for assigned clients, ensuring their goals are met through

our solutions.

• Lead client onboarding processes to set clear expectations and foster long-term partnerships.

Retention Strategies:

• Design and execute strategies to minimize client churn and enhance loyalty.

• Proactively address client concerns and challenges, delivering timely resolutions.

Revenue Growth:

• Identify and pursue upselling and cross-selling opportunities that add value to client projects.

• Collaborate with sales and technical teams to create tailored proposals that align with client

needs.

Performance Monitoring and Reporting:

• Track and analyze key client success metrics, including retention rates and revenue

contributions.

• Provide regular reports to senior management on client success outcomes and areas for

improvement.

Team Collaboration:

• Coordinate with development, sales, and customer support teams to ensure seamless delivery

of services.

• Advocate for clients within the organization, driving improvements based on their feedback

Market Insight and Strategy:

• Stay informed about industry trends, competitor offerings, and emerging technologies.

• Use market insights to recommend enhancements to company services and solutions.

Client Relationship Management:

❖ Act as the main liaison between the client and internal teams.

❖ Build and maintain strong, long-lasting client relationships.

❖ Understand client goals, industry, and competitive landscape.

Strategy & Campaign Management:

❖ Develop, present, and execute digital marketing strategies tailored to client needs.

❖ Oversee multi-channel campaigns including SEO, SEM, social media, email

marketing, and paid ads.

❖ Collaborate with content, design, and development teams to ensure timely

campaign execution.

Performance Tracking & Reporting:

❖ Monitor campaign performance and optimize based on key metrics (ROI, CTR,

engagement, etc.).

❖ Prepare and deliver regular reports and insights to clients.

❖ Conduct monthly and quarterly review meetings with clients to discuss

performance and new opportunities.

Project Coordination:

❖ Manage timelines, deliverables, and expectations across projects.

❖ Ensure client requests and feedback are communicated and implemented

effectively.

Upselling & Growth:

❖ Identify opportunities for account growth and upselling new services.

❖ Contribute to client retention and revenue growth targets.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field.

• Proven experience in client relationship management, ideally within the web and app

development industry.

• Strong understanding of client retention and revenue growth strategies.

• Exceptional communication and negotiation skills.

• Proficiency in CRM software and data analysis tools.

• Ability to manage multiple clients and projects simultaneously.

• Results-driven mindset with a passion for delivering exceptional client experiences.

• Focus on Project Success and Client success

• Lead the team to achieve both company and client objectives.