Customer Success Manager

Role & responsibilities

• Build strong, long-lasting relationships with customers and act as their trusted advisor.
• Own the entire customer lifecycle post-sale onboarding, training, adoption, engagement, renewal, and expansion.
• Drive product adoption and usage by providing proactive support, education, and training.
• Understand customer needs and objectives and align them with our solutions.
• Manage and resolve customer issues promptly, ensuring a high level of satisfaction.
• Collaborate with Sales, Product, and Support teams to ensure customer success.
• Conduct regular business reviews and gather customer feedback for continuous improvement.
• Track customer health metrics and identify risk indicators to drive retention strategies.
• Maintain accurate records of customer interactions and progress in CRM systems.

Preferred candidate profile

• Bachelor's degree in business, Marketing, or related field.
• 3+ years of experience in customer success, or related roles.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho).
• Proactive, self-motivated, and organized with a customer-first mindset.
• Experience in SaaS, B2B, or tech industry preferred (if applicable).

• Only Male Candidates Preferred.