Chief of Staff

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary

The Chief of Staff will be a key strategic partner to the Managing Director (MD) and HR Head of Lowe’s India, responsible for enabling leadership effectiveness, driving cross-functional initiatives, and ensuring the seamless execution of strategic priorities. This role requires a highly motivated, organized, and results-oriented leader who can navigate complexities, collaborate across functions, and deliver outcomes aligned with organizational goals.

The Chief of Staff will also act as a liaison between the MD, HR Head, and various stakeholders across Lowe’s globally, driving alignment, operational efficiency, and long-term impact. This position reports to the MD and collaborates closely with senior leadership to deliver business-critical initiatives.

Key Responsibilities

Strategic Leadership & Operational Excellence

• Serve as a trusted advisor to the MD and HR Head, providing insights and recommendations on key decisions and priorities.
• Drive the execution of the strategic roadmap for Lowe’s India, ensuring alignment with global business goals.
• Partner with senior leadership to identify and prioritize key initiatives that impact organizational growth and associate engagement.
• Lead critical cross-functional projects, ensuring alignment with strategic objectives, clear timelines, and measurable outcomes.
• Act as a central point of contact for senior stakeholders across India and global teams, facilitating collaboration and alignment.

Leadership Support & Stakeholder Engagement

• Prepare, organize, and manage content for leadership meetings, reviews, and external stakeholder
• engagements.
• Develop and oversee reporting mechanisms to provide data-driven insights and progress updates on strategic priorities.
• Build and nurture relationships with key stakeholders, ensuring alignment and effective communication across teams.
• Represent the MD and HR Head in meetings and discussions as needed, ensuring continuity and alignment.

Program Management & Process Optimization

• Oversee the design, implementation, and monitoring of high-impact initiatives across functions, ensuring timely delivery and operational efficiency.
• Continuously assess and streamline processes to improve organizational productivity and alignment.
• Drive organizational effectiveness by partnering with HR teams to enhance talent strategies, associate development, and cultural initiatives.
• Leadership Development & Change Management
• Foster a culture of collaboration, innovation, and continuous improvement by engaging with teams at all levels.
• Support the MD and HR Head in identifying, mentoring, and developing leadership talent across the organization.
• Lead change management efforts to ensure successful adoption of initiatives, practices, and systems.

Qualification

Education: Master’s degree in business administration (MBA) or a related field.

Experience:

• 10+ years of professional experience with prior experience in a leadership or strategic role, such as Chief of Staff, Strategy Lead, or Business Operations Leader.
• Proven experience in a GCC or multinational environment is an added advantage.

Skills & Competencies:

• Strategic Thinking: Ability to understand and influence organizational strategy while managing operational details effectively.
• Leadership: Strong ability to build credibility with senior leaders and inspire confidence across the organization.
• Project Management: Expertise in managing complex, cross-functional initiatives with a focus on outcomes.
• Stakeholder Engagement: Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Data-Driven Insights: Proficiency in leveraging data to provide actionable recommendations and track progress.
• Agility & Adaptability: Comfortable operating in a fast-paced, dynamic environment with competing priorities.
• Cultural Sensitivity: Ability to navigate and influence across diverse teams and geographies.
• Confidentiality: Demonstrated ability to handle sensitive information with discretion and professionalism.
• Values Alignment: Shares Lowe’s values and works in accordance with those values, fostering a culture of integrity and excellence