Business Analyst

• Identifying, eliciting, and documenting business needs and requirements through various techniques like interviews, surveys, and workshops. Articulates or translates unstructured information in clear, meaningful and structured way to suit audience.
• Analyzing data to identify trends, patterns, and areas for improvement, using this information to make data-driven recommendations.
• Gather and document business and technical requirements for ServiceNow access related workflows.
• Ensure feasibility of requirements through thorough technical reviews.
• Document all requirements and user stories in Jira, ensuring alignment with development and delivery teams.
• Identify and engage key stakeholders to ensure comprehensive requirements capture.
• Conduct GAP analysis by assessing current (“as-is”) workflows and translating findings into actionable requirements.
• Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate.
• Be responsible for change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
• Maintain awareness of operational risk and proactively minimize potential disruptions.
• Provide regular updates to senior management and other stakeholders.
• Proactively manage dependencies and issue to prevent project delays.
• Establish and implement best practices for project delivery.
• Evaluating existing business processes, identifying inefficiencies, and recommending solutions to optimize performance.
• Assessing potential solutions to business problems, considering technical feasibility, budget constraints, and timelines.
• Working closely with stakeholders, including business users, technical teams, and management, to ensure alignment and effective communication.
• Contributing to project planning, monitoring progress, and ensuring that projects align with business goals.
• Facilitating change within the organization by communicating proposed solutions, managing resistance, and ensuring smooth transitions.
• Creating clear and concise documentation, including business requirements documents, process flows, and user stories.
  

Requirements

• Analyze data usage patterns to identify potential quality issues and risks to the project.
• Develop and implement communication strategies in collaboration with the product owners, ensuring transparency and clarity.
• Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability).
• Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects.
• Promoter Agile ways of working, and manage requirement life cycle and traceability, experience in digital transformation projects in global banks/consulting firm/ Financial industry.
• Demonstrated ability to document requirements effectively.
• Excellent verbal, written and active listening skills with proven facilitation capabilities.
• Excellent written and verbal communication skills to effectively interact with stakeholders, present findings, and document requirements.
• Strong analytical and problem-solving skills.
• Exceptional presentation and reporting skills.
• Effective communication, inter-personal and negotiating skills.
• Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools.
• Adapt and adhere to the HSBC’s ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for execution.
• Understanding of relevant technologies, data analysis tools, and software development methodologies.
• Ability to manage multiple tasks, prioritize work, and maintain organized documentation.
• Ability to build relationships, collaborate effectively with diverse teams, and influence stakeholders.
• In essence, a Business Analyst is a critical role that leverages data and analysis to drive business improvements, ensuring alignment between business needs and technical solutions.