JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Customer Relationship Manager
Work Dynamics
What this job involves:
General Purpose
Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team.
Job type : Full time
Reporting Manager : CRM Lead
No of staff managed : CRMs
Bay Connects:
- Preparing schedules for the week
- Periodic Bay connects with deals
- Preparing MOM with Ops team and publishing it with the businesses
- Meeting Valley Clients on regular basis
Connecting with Leads:
- Identifying the business leaders (SDL, Sr Managers & Community Leads) Meeting with business
heads
- Bay connects schedule planning along with the business leads
- Sharing the discussion points with the leads post meeting
MOM of the session:
- Update key MOM points and share with the projects
- Discussion with the Ops team about the MOM points
- Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines
FCR review and Issue escalations – closure:
- Ensuring the FCR’s are resolved appropriately by the team and closed within TAT
- Involving in cases related to female employee safety issues
- Helping Ops team in resolving FCR’s and transport issues
- Review FCR closure responses
- Meeting employees / Managers / HR to resolve issues if needed
Accident / Incident – report handling:
- Analysing the incidents and ensuring safety of employees on any incident (case to case)
- Helping the operations team in drafting the incident reports
- Approval of incident report before uploading in the tool
- Detailed updates to be shared with the businesses and the HR group on any major incidents
BCP Information cascade:
- Mailers to business on transport updates in case of any disruption
- Periodic OTA/OTD report to be shared with the Transport Zonal Leads
Soft skills training:
- Maintaining a calendar for monthly Saturday training sessions
- Conducting trainings for Ops team on Soft Skills, Email & Telephone etiquettes, behavioral skills, etc.
Sounds like you? to apply you need to have:
Education and Experience
Qualification : Batchelor’s Degree
Industry Experience: Service Industry / Client facing / Customer Service
Overall Experience: 4 or more years of Client facing related experience such as Customer Service or Front office executive. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc.
Technical Skills : 4 or more years of experience in related service industry; employee logistics and transport management preferred.
Key Competencies
Good technical writing, documentation, and communication skills.
Self-motivated, positive attitude and a team player.
Strong organizational skills and the ability to deal with large volumes of data.
Effectively prioritize and manage time and workload to meet timelines.
Working and conceptual knowledge of databases is a plus.
Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus.
Problem analysis
Client service orientation
Adaptability
Teamwork
Presentation skills
Computer Knowledge
Good knowledge of employee logistics.
Innovative approach at work
Quick learning ability & Positive thinking
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great outcomes.
Keep your ambitions in sight and imagine where JLL can take you...
Apply today
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
