Technical Account Manager

Title:

📍 Location (Remote)

Role Type:

Working Hours:

💰 Base Salary:

Reporting To

Territory Served:

🌟 Opportunity Highlights

Are you passionate about solving real-world security challenges and building lasting customer relationships?

Technical Account Manager

👀What Do We Look For in a Nutshell?

A cybersecurity-savvy problem solver with technical depth and customer-facing experience—skilled in detection engineering, scripting, and driving enterprise adoption.

👋 Who We Are

SafeBreach is the leader in enterprise-grade exposure validation, providing the world’s largest brands with safe and scalable capabilities to understand, measure and remediate threat exposure and associated cyber risk. The award-winning SafeBreach exposure validation platform combines pioneering breach and attack simulation and innovative attack path validation capabilities to help enterprise security teams measure and address security gaps at the perimeter and beyond. Backed by a world-renowned original threat research team and world-class support, SafeBreach helps enterprises transform their security strategy from reactive to proactive safely and at scale.

The best thing about SafeBreach? Definitely the people! SafeBreachers are friendly, collaborative, and hard working. Together, we've built an amazing culture, and we are looking to add more awesome people to our growing team!

😎What’s In It For You?

Our offering to you includes a competitive selection of health & wellness policies (health, dental, vision and more), highly competitive salary, 100% remote work, flexible time off and excellent growth opportunities.

🚀 The Impact You Will Have

• Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup.
• Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers.
• Manage customer relationships to meet established SLAs through proactive communication, strategic advisories, and regular check-ins.
• Drive product adoption and growth by translating usage data into actionable insights and advising on optimization strategies.
• Collaborate cross-functionally with Product, Engineering, Sales, and Support to advocate for customer needs and resolve technical/business issues.
• Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless experience.

🫵 Who YOU Are

Technical Proficiency

• Experience with MITRE ATT&CK and strong detection engineering skills
• Hands-on with SIEM, EDR, firewalls, threat intel, vuln. management, and pen-testing tools
• Comfortable across cloud (AWS, Azure, GCP) and on-prem environments (Windows, macOS, Linux)
• Familiar with offensive security concepts: BAS, pentesting, threat hunting, red teaming, CTEM, AEV

Professional Experience:

• 5+ years in customer-facing roles like TAM, Support Engineer (Tier 2/3), or Pro Services in cybersecurity/SaaS
• Proven success delivering workshops, supporting enterprise customers, and driving post-sales success

Project Management & Communication:

• Skilled at cross-functional collaboration and project ownership
• Clear, confident communicator across technical and executive audiences

Customer-Centric Focus:

• Deep understanding of enterprise success strategies and adoption drivers

🏆 What We Expect In A Great Candidate

• Expertise in offensive security: BAS, pentesting, threat hunting, red teaming, CTEM, AEV
• Proficient in Python or scripting to customize SafeBreach capabilities
• Experience in a startup or scaling company

❤️ You will LOVE this job if

• You are passionate about our mission: to enable enterprises to identify gaps in their security architecture by leveraging the cyber attack.
• You are a natural team player who thrives in fast-paced startup/scaling environments, can deal with ambiguity, wear multiple hats and handle ever-changing goals and priorities.

Interview Process

Average Duration:

Key steps:

1. Send your application
2. Receive a response from us within 5–7 days

If selected:

1. Speak with the Recruiter (15 min)
2. Meet the Hiring Manager (45 min)
3. Meet our TAM Team (possibly a technical exercise included) - 1-hour
4. Meet our CCO and VP of People (30-45 minute meetings)
5. Offer & Onboarding!

🌍 DEI&B Commitment (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.