Team Lead, Technical Services

Job Description

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Position Summary We are seeking an experienced and people-focused Team Lead to lead our growing team of Triage Intake Analysts in our Pune hub. This is a hands-on leadership role responsible for developing, mentoring, and managing a team that serves as the frontline for vulnerability report intake and validation. You’ll work cross-functionally with security experts, technical leaders, and operations teams to ensure HackerOne continues to deliver fast, accurate, and efficient triage services to our customers and hacker community. This role will based out of our Pune office 4-5 days a week. Our triage intake team works varying shifts to provide coverage to our customers. What You Will Do Team Management: Lead, coach, and support a team of Triage Intake Analysts, helping them succeed in their roles through regular feedback, career development, and performance management. Operational Oversight: Ensure daily intake and validation processes are handled accurately, efficiently, and in alignment with SLAs and program requirements. Quality Assurance: Monitor report quality, validation accuracy, and procedural compliance across the team; identify trends and areas for improvement. Scheduling & Shift Coverage: Manage and coordinate with the team across shifts spanning multiple time zones to provide continuous intake coverage. Stakeholder Collaboration: Work closely with the broader Triage, Customer Success, and Program Operations teams to ensure seamless coordination of vulnerability reports and escalate blockers when needed. Process Improvement: Identify and implement improvements to intake workflows, documentation, and tooling to drive consistency and efficiency. Metrics & Reporting: Track key metrics related to intake volume, quality, efficiency, and team performance. Report progress and insights to senior leadership. On-Site Leadership: Act as the key on-ground presence in Pune, fostering a culture of accountability and professional conduct in the office. Minimum Qualifications 2+ years of experience in people management, preferably in a security-related domain. Good understanding of the bug bounty landscape and vulnerability disclosure ecosystem. Background in web application security, bug bounty, or vulnerability triage is strongly preferred. Strong understanding of common web vulnerabilities (OWASP Top 10) and basic security tools (e.g., Burp Suite). Demonstrated ability to manage distributed or shift-based teams. Excellent verbal and written communication skills, with a strong ability to influence and lead through empathy. Strong organizational and decision-making skills, with experience managing KPIs and operational metrics. Comfortable working in a fast-paced, feedback-driven environment. Must be able to work from the HackerOne office in Pune 4-5 days per week. Compensation Bands: 2,656,000 INR - 3,320,000 INR Job Benefits: Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program Flexible Work Stipend Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. Show more Show less