Job Description:
Works as part of the Project Management Office, handling a variety of tasks related to the smooth operation of individualprogrammes of work and supporting the dedicated resources engaged in delivering the individual projects that form theprogramme. Working with JLL Regional and Cluster Leads, the role provides administrative support in respect to thefollowing activities:
- Onboarding of project management resources in JLL processes and standards, including onboarding and training in
technology systems
- Monitoring data quality and implementing corrective measures to improve data quality
- Carry out project healthchecks, audits and other control / compliance functions in accordance with standard process
- Supporting reporting and communication activities
- Manage a team of PMO and Project coordinators to deliver SLA and efficient project support
This role requires engagement with JLL resources based in the APAC countries that JLL operates
Roles and ResponsibilitiesTechnology Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such asthe JLL Project Management Information System and any relevant Client technology systems Undertake refresher or other ad hoc training as required Extract data and prepare standard reporting (using reporting functionality within JLL’s Project ManagementInformation System) Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in newfeatures, monitor project closeout) Where included in role, use Client technology systems to capture data / undertake key deliverablesData Quality Monitor / report on technology usage / adoption Monitor and Report on data quality in PDS / Client Systems Liaise with PDS delivery teams to identify and monitor the correction of data quality errorsProcess & Procedures Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission andapproval, key project deliverables / templates, approval stage gates etc) Review project specific deliverables (documentation etc) prepared by Project Management teams and monitorcompliance with Client process, templates etc Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverablesavailable, data quality achieved etc) Manage centralised document control activities (PMO Centre of Excellence up to date including centralisedtemplates, Guidance notes, lessons learnt etc)Reporting Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc Collate information as directed to support Account funding requests / business approval Prepare regular / ad hoc reporting as directed by PMO Lead Prepare meeting record / minutes (as directed)Finance Contribute to on-account finance activities (and interface where required with Client Finance system) as directed(Reviewing invoices for accuracy before submission, track invoice status etc)Data analysis and Management Review and assist in tracking projects against Account / Project KPI's including
- Budget / Programme Compliance
- Satisfaction Surveys / Medallia
- Risk Reporting
- Assist in project Benchmarking
Communications
ï‚· Support communication activities within AccountCore technical skillsï‚· Familiar with using collaboration tools such as project management information systems, Microsoft teams, andcloud-based document management systems to achieve effective communication and coordination acrossdifferent locations.ï‚· Strong skills in organising and managing documents, including version control, document naming conventions,file sharing, and archiving to ensure efficient document workflows and retrieval.ï‚· Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in datacollation, tracking, and reporting activities.Soft Skills:ï‚· Clear and effective verbal and written communication skills.ï‚· Demonstrate proactivity in delivering the role.ï‚· Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handlemultiple assignments concurrently.ï‚· Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy ofadministrative tasks.ï‚· Adaptability and Flexibility to changes in work priorities.ï‚· Strong problem-solving skills to identify and resolve challenges / roadblocksï‚· Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds andlocations, to facilitate effective cross-cultural communication across Asiaï‚· Proven work experience as a team leader or supervisor andï‚· In-depth knowledge of performance metrics
