Software Development Engineer [T500-18933]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Responsibilities:

• Collaborates with product team members (UX, architects, and product management) to create secure, reliable, scalable software solutions
• Writes custom code or scripts to automate infrastructure, monitoring services, test cases, to do “destructive testing” to ensure adequate resiliency in production
• Collaborate cross-functionally with business and other IT teams across Delta
• Champion development and integration standards, best practices, and their related deliverables
• Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible
• Design, develop, and deploy Salesforce Apex classes, triggers, test methods, and Lightning web components to meet the business’s requirements
• Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce
• Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade
• Reporting & Analytic application development in Salesforce Experience Cloud and CRMA, and AWS platforms, good understanding of API, Microservices development.
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the portfolio
• Identifies product enhancements to create a better experience for the end users
• Research and/or investigate technical issues impacting the organization and recommend solutions
• Provides application support for software running in production
• Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high priority issues and outages as they arise
• Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelors Degree in Computer Science, Information Systems or related field is preferred.
• Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools such as GLUE and AirFlow.
• 2+ years of experience in development of Lightening Web Components, with additional 1 or more years of Visual force, and / or Apex experience
• Experienced with integration of Salesforce TCRM (tableau CRMA) design, development, and integration with Experience Cloud implementations.
• Knowledge of Cloud-native development, RESTful APIs, and stateless microservices architectures
• Knowledge of Jboss, Websphere, AWS with background in API, Microservices development.
• Knowledge of AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS databases
• Knowledge of CI/CD and DevOps practices; with tools such as Git / Gitlab, Jira / VersionOne / Agility, Jenkins / Tekton, Gradle, Ansible
• Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline.
• Strong understanding of networking fundamentals and virtual networks from a cloud point of view
• Experience debugging components and code built by other developers.
• Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution.
• Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation
• Ability to quickly adapt to new tools and evolving technologies.
• Proactive in nature with customer satisfaction as a primary goal
• Embraces Diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Design Thinking
• Ensure code quality and documentation for supporting application post deployment.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best