Site Reliability Engineer [T500-19291]

3 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.


Why join?

  • Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
  • Deepen your knowledge by taking part in multifaceted learning and development programs Exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
  • Collaborate with research, innovation & IP co-development partners.
  • Immerse yourself in an employee-centric culture.
  • Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
  • Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities.


Key Responsibilities:

  • Execute on the Incident, Change Management, Problem Management processes
  • Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems/platforms.
  • Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
  • Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
  • Constantly working to improve and implement automation of applications tasks
  • Providing technical support for systems/platforms according to application SLA's.
  • Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.
  • Strong Troubleshooting ability required
  • Leads calls or contributes in a logical fashion
  • Focus on resolving issues before they become incidents
  • Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
  • Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
  • Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
  • Design and document enterprise standards and procedures


Minimum Qualifications:

  • Bachelor’s degree or industry certification in an applicable IT field, in addition to 3 years
  • applicable experience in the design/administration/support of one or more platforms; or
  • Bachelor's degree in an IT field, in addition to two years applicable experience in the
  • design/administration/support of one or more platforms.
  • 3 or more years of experience as a Systems Engineer or Site Reliability Engineer
  • 2 or more years of experience with ops automation using a scripting language such as Python or Ansible
  • Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site Environment.
  • Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
  • CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous
  • Integration(CI), Continuous Delivery and Continuous Deployment(CD) pipeline; ability to design,
  • build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
  • Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
  • Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
  • Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
  • Agile Development: Knowledge of agile methodologies and the agile development lifecycle;
  • ability to utilize formal agile methodologies, disciplines, practices and techniques for the
  • delivery of new and enhanced applications.
  • Embraces diverse people, thinking and styles


Preferred Qualifications:

  • Master’s degree in Computer Science, Information Technology or related field is preferred
  • Experience and exposure to VMWare VDI implementations a huge plus
  • Experience with Dynatrace APM and synthetic monitoring
  • Experience with airline applications and infrastructure technology is a plus

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