ServiceNow Lead Developer

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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Who we want:

• Analytical problem solvers. People who go beyond just fixing issues to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

• Developing and maintaining catalog forms, workflows, automations, integrations and configurations pertaining to the requests, order guides and record producer applications in ServiceNow.

• Implementing Flow Designer, Client Scripts, business rules, UI Actions, approval workflows and all other configurations for the creation, management and maintenance of catalog forms, order guides and record producers.

• Designing and implementing automations within ServiceNow.

• Implementing best practices for development while understanding and utilizing update sets to move configurations and development work between instances.

• Participating in requirements gathering and workshops.

• Ensuring compliance with ITIL best practices.

• Provide input and direction to stakeholders and requestors as an expert in service catalog design and delivery.

• Experience with testing best practices, creating test scripts, regression testing and user acceptance testing.

What you will need:

Education & special training:

• Bachelor’s degree required or equivalent work experience

Qualifications & experience:

• 4+ years of ServiceNow development experience

• ServiceNow Expertise: A strong understanding of the ServiceNow platform and its capabilities. Including but not limited to, ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer

• Experience with Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP.

• Strong Proficiency in JavaScript, GlidesScript, REST, XML, and other relevant technologies.

• Ability to troubleshoot, analyze, and resolve technical issues, including complex workflows, custom table references and automations.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Familiarity with the ITIL framework and its application in service management.

• Experience with SOX enforced policies/procedures and working in a regulated environment is preferred.

• Ability to manage multiple tasks, projects and priorities in a fast-paced environment.

• Ability to support different time zones based on the project/business stakeholders being engaged.

• ServiceNow certifications (e.g., CSA, CIS) are often preferred.

• Experience with Microsoft Power Automate preferred.

• ServiceNow architecture and design experience preferred.