Service Management Specialist

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Program Project Management
• Analysis and Reporting
• Business Intelligence (BI) Reporting Tools
• Adaptable and flexible
• Ability to perform under pressure
• Written and verbal communication
• Problem-solving skills
• Collaboration and interpersonal skills
• Microsoft Excel
• Microsoft PowerPoint
• Effective communication and organization skills with Polished, professional presence
• Client and Stakeholder Management experience.
• Experience in reporting of contractual metrics and operational KPIs
• Demonstrate ability to achieve customer satisfaction through a managed service framework.
• Facilitation skills and Virtual teaming experience
• Adaptability to change.
• Effective collaboration skills and experience
• Adept in working across a heavily matrixed organization. Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Proficient in MS Office with advance knowledge in excel formulas.
• Ability to create Nice & User friendly excel / Bi dashboards.
• Ability to create meaningful presentation through PowerPoint.
• Knowledge in Power Automate, Power Apps, Powerbi
• Automation abilities using VBA Macro’s
• Good Understanding of processes like (e.g., F&A, Marketing Operations, HR, Procurement and Supply Chain)
• People / Team Management
• Work on one or more projects.
• Ensure Daily / Weekly / Monthly Reports are delivered on time with accuracy.
• Deliver ad hoc reports.
• Connect with stakeholders to understand the business requirement and deliver the reports accordingly.
• Should have ability to perform Analysis on historical data and generate insights by finding trends in data to spot any anomaly to the stake holders.
• Drive Value Add’s by automating reports / processes to drive and bring in efficiency.
• Connect with Stakeholders and drive governance around performance metrics.
• Individual Contributor or Manage a team dedicated for the assignment and drive performance.