Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in karnataka
>
Accenture in India
>
Service Management Specialist

Service Management Specialist

Accenture in India

7 - 11 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

microsoft excel microsoft powerpoint business reporting governance reporting analytics program project management analysis reporting business intelligence bi reporting tools adaptable flexible ability to perform under pressure problemsolving skills written verbal communication collaboration interpersonal skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Management Specialist at Accenture, you will be part of our Customer Support vertical, focused on managing and resolving customer queries, handling escalations and complaints, and providing the best possible resolutions. Your key responsibilities will include closing faults and complaints within SLAs, preparing management reports and analysis, both recurring and ad-hoc, and tracking business performance through trusted data and insights while actively managing employee behaviors. To excel in this role, we are looking for candidates with 7 to 11 years of experience and a background in Business Reporting & Governance, specifically in Reporting Analytics. You should have a strong skill set in Program Project Management, Analysis and Reporting, Business Intelligence (BI) Reporting Tools, Microsoft Excel, and Microsoft PowerPoint. Additionally, we value adaptability, problem-solving skills, written and verbal communication abilities, as well as collaboration and interpersonal skills. In this position, you will be required to analyze and solve moderately complex problems, potentially creating new solutions by leveraging existing methods and procedures. You will need to understand the strategic direction set by senior management in relation to team goals, with primary upward interaction being with your direct supervisor. While guidance will be provided when determining methods and procedures for new assignments, your decisions may significantly impact the team. You might manage small teams or work efforts at a client or within Accenture, with the possibility of working in rotational shifts. Your role will also involve supporting coordination and documentation for board and committee activities, managing governance meetings including agenda preparation, minute-taking, and SLA/status reporting, acting as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication, and maintaining and reporting governance-related data using Jira tracking systems. Join us at Accenture, a global professional services company with leading capabilities in digital, cloud, and security, where we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit www.accenture.com to learn more.,

More Jobs at Accenture in India

Application Developer

Ahmedabad, Gujarat, India

5 - 5 yrs

Salary: Not disclosed

GN SC&O - S&P – Business Solutions – Analyst

Hyderabad, Telangana, India

1 - 2 yrs

Salary: Not disclosed

Trust & Safety New Associate

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Performance Engineer

Hyderabad, Telangana, India

5 - 5 yrs

Salary: Not disclosed

Application Developer

Hyderabad, Telangana, India

3 - 3 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Service Management Specialist