Senior Manager HRBP

Responsibilities

• Arranging Job Rotation and ensuring HR availability as per the business and organizational requirements
• Devising and implementing the company policies
• Job analysis, Competency mapping experience
• Streamlining HR activities
• Maintaining various HR related reports using excel and performing data & trends analysis
• Manage Appraisals, Promotions increments and Performance management cycle
• Assistance in organizing of get-togethers, picnics, parties and other employee engagement activities and initiatives
• Managing Employee Relations, conducting Skip Level meetings and improving employee connect
• Experience in Client Management and Interaction will be preferred
• Experience in employee onboarding and induction
• Would require experience with executing process improvement & compliance standards
• Should be able to conduct weekly and monthly internal and external reviews & prepare strategies to improve employee morale and retention
• Good people development skills
• Ability to liaise with relevant support departments and business stakeholders
• Ability to create an environment of trust and fairness
• Driving organizational culture and value
• Grievance management
• Competency mapping
• Disciplinary actions
• CSR / WE
• Payroll
• Audits
• Attrition management / excel skills / analysis
• Absenteeism Management
• Policies / Procedures
• Analysis
• Exit analysis
• SKIPs / focus groups / trainings
• KPI management
• EWS
• RAGs analysis
• Labor norms
• Salary break up
• Red zone intervention
• Harassment: no – needs to read and research
• Manages human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance
• Manages, coaches, and develops site HR team and serves as a mentor to other HR professionals

Qualifications

• Generally 15 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment
• Experience managing, coaching, and developing others
• Experience demonstrating extensive knowledge, interpretation, and application of employment laws
• Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance
• Prior experience delivering HR training and development programs
• Demonstrated success in conducting behavioral interviews and management talent assessments
• Experienced in leading positive change
• Call Center industry experience preferred

Required Skills

• Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills
• Success in developing and making compelling written/oral proposals
• Strong problem solving/consulting skills
• Excellent time management skills
• Excellent planning and organizing skills, especially prioritizing multiple projects/tasks
• Demonstrated listening skills
• Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed
• Strong analytical and presentation skills hence excellent MS office knowledge is a Mandate

Preferred Skills

• Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates
• Ability to serve as an associate advocate while balancing the needs of the clients and the company
• Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure
• Demonstrated ability to effectively deal with ambiguity
• Ability to develop strong business relationships
• Proven ability to influence associates at all levels
• Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership
• Understanding of and ability to ensure compliance
• Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients
• Confidentiality is critical
• Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented
• Good knowledge of Statutory compliance and Audit requirement
• Knowledge of Sexual harassment / ICC Committee and the compliance towards the same
• Engagement in CSR activities

We are committed to diversity and inclusivity in our hiring practices.