Senior Business Systems Analyst – Certinia PSA Resource

Position - Senior Business Systems Analyst – Certinia PSA Resource

Location - Pune/Nagpur

Duration - Full time

Office Hours: USA EST/CST

Main Skills required: Salesforce and Certinia PSA

PSA Certinia ( former Financial Force) is required. It is not just a regular SFDC BA.

Top 3 skills:

1. Lead requirement refinement sessions with business stakeholders to understand complex business needs

2. Administer and configure Salesforce and the Certinia PSA application

3. Provide expert-level guidance, troubleshooting, and resolution for complex issues. We are seeking a highly experienced and collaborative Senior Business Systems Analyst with a minimum of 8 years of hands-on experience specializing in Salesforce and Certinia Professional Services Automation (PSA) applications. This pivotal role is integral to our IT team, focusing on optimizing and enhancing our core business systems to support organizational goals and drive significant business growth. The ideal candidate will be a proactive problem-solver, adept at working within a SAFe Agile framework, and possess exceptional communication skills to foster strong relationships with cross-functional teams. Your contributions will directly impact team success and project outcomes, ensuring our systems effectively support our evolving business needs.

Responsibilities

System Analysis & Solution Design:

- Lead requirement refinement sessions with business stakeholders to understand complex business needs, pain points, and desired outcomes related to Certinia PSA.

- Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.

- Design, configure, and propose scalable and robust solutions within Salesforce and Certinia PSA to meet business requirements, leveraging declarative and programmatic options where appropriate.

- Analyze existing processes and identify opportunities for system enhancements, automation, and process improvements to increase efficiency and effectiveness.

Certinia PSA Administration & Support:

- Administer and configure Salesforce and the Certinia PSA application, including but not limited to managing users, profiles, roles, permissions, custom objects, fields, page layouts, workflows, validation rules, and approval processes.

- Provide expert-level guidance, troubleshooting, and resolution for complex issues within Salesforce and Certinia PSA, ensuring minimal disruption to business operations.

- Stay current with Salesforce and Certinia PSA releases, new features, and best practices, and make recommendations for their adoption.

Integration & Documentation:

- Design and document integration between Certinia PSA, and other critical enterprise systems, including HR and IAM platforms.

- Create comprehensive integration documents detailing data mapping, transformation rules, API specifications, and error handling processes.

- Collaborate with development and integration teams to ensure seamless data flow and functionality across connected systems.

Collaboration & Communication in SAFe Agile:

- Actively participate in and contribute to SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

- Collaborate closely with Product Owners, Scrum Masters, development teams, QA testers, and other business stakeholders to ensure alignment and successful delivery of features and enhancements.

- Champion a collaborative team environment, sharing knowledge and mentoring junior team members. Your ability to foster teamwork and open communication is critical to achieving project success and positive outcomes.

- Utilize excellent communication skills (written, verbal, and presentation) to effectively interact with technical and non-technical audiences across all levels of the organization, ensuring clarity and understanding of complex system functionalities and project updates.

Project & Stakeholder Management:

- Manage and prioritize a backlog of requests, enhancements, and projects related to Salesforce and Certinia PSA.- Work effectively with cross-functional teams (e.g., Business Segment Ops