Sales Operation Specialist

Job Description Danfoss is looking for a Sales Specialist acts as a central point of contact between customers, Account Managers, and internal departments. The objective of this role is to manage and streamline product data, pricing, EDI transactions, scheduling agreements, and reporting, while resolving system-related issues and supporting continuous improvement and customer satisfaction efforts. Job Responsibilities Monitor and resolve IDOCs in SAP for inbound EDI documents. Create and maintain scheduling agreements in SAP for blanket order processing. Initiate customer inquiries and CRNs using Salesforce. Review and resolve pricing errors using SAP’s Global Price Error Report. Maintain accurate cross-references between customer and internal part numbers in SAP. Generate and manage quotations for service parts in Salesforce. Investigate and resolve debit memos in collaboration with A/R. Assist in pricing strategy development with Business Units and Account Managers. Prepare reports (BI, pricing summaries, net price lists) for Account Managers. Use Salesforce for CRM updates, communication, and reporting. Troubleshoot transactional issues across SAP, Salesforce, and other systems. Participate in special projects like facility tours, customer visits, and reporting. Support continuous improvement and 8D problem-solving initiatives. Expedite urgent prototype or new product orders. Manage PPAP documentation and submissions via customer portals. Handle account-specific requests (EDI setup, logistics, returnable containers). Optionally manage select customer accounts directly. Background & Skills SAP: IDOC management, cross-referencing, pricing, billing, scheduling agreements. Salesforce: CRM, quotations, inquiries, reporting, Chatter collaboration. Microsoft Excel / Power BI: Data analysis, reporting, dashboard creation. Customer Portals: Experience with OEM portals (e.g., John Deere, CAT, CNH). General Technical Acumen: Cross-system troubleshooting, documentation accuracy. Preferred Qualifications Experience in industrial or manufacturing environments. Familiarity with EDI, PPAP, and sales support workflows. Strong communication, problem-solving, and organizational skills. Danfoss – Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Show more Show less