Product Support Executive - Mutual Fund

Job Summary: We are hiring a Product Support Executive to join our team supporting our Mutual Fund Distributor Back Office Software. This role requires a blend of financial domain knowledge (especially mutual funds and RTA operations), strong communication skills, and technical aptitude. The ideal candidate will manage client interactions, resolve support issues, coordinate deployments, and ensure client success through smooth implementations and timely responses. Key Responsibilities: • Respond to client queries via calls, emails, and ticketing system, ensuring timely and effective resolution. • Report product bugs and enhancement requests to the development team with proper documentation. • Prioritize issues based on severity, business impact, and client importance. • Maintain and update the internal “Reports” for ongoing client issues and resolutions. • Handle white-label client requests (branding updates, configurations, and functional queries). • Coordinate mobile and web-based white-label deployments by collecting all required assets and data from clients. • Manage deployments and configurations for the Mutual Fund Tracker app. • Perform unit testing and User Acceptance Testing (UAT) for new features, bug fixes, and enhancements. • Coordinate between internal teams (development, QA, audit) for Change Requests (CRs) and bug resolution. • Support client onboarding and implementation for new mutual fund distributors. • Perform data reconciliation to ensure transactional accuracy and data integrity. Required Skills & Qualifications: • 1–3 years of experience in product support or financial software support, preferably in mutual fund distribution or financial services. • Solid understanding of Mutual Fund operations (transaction types, NAVs, AUM, etc.). • Knowledge of Registrar & Transfer Agents (RTAs) like CAMS, KFintech – their role, data formats (RTA feeds), and integration methods. • Experience working with support systems such as Freshdesk, Zendesk, Jira, or similar. • Familiarity with issue resolution workflows, including ticket triage, client communication, root cause analysis, and escalation handling. • Technical aptitude: ability to understand software workflows, read logs, and test fixes before deployment. • Strong communication and interpersonal skills for client interaction and cross-functional coordination. • Basic familiarity with APIs, Excel-based data handling, and SQL is a plus. Show more Show less