Operations Manager

Job Title: Operations Manager – North India

Location: New Delhi, India

TERN Group – A Leading Healthcare Recruitment Firm

Industry: International Healthcare Recruitment

Employment Type: Full-Time

About TERN Group

TERN, inspired by the Arctic Tern's incredible migratory journey, is on a mission to address the talent shortage problem in Europe and beyond. We are the world's first full-stack upskilling, global migration and placement platform for healthcare & IT employers in the UK/EU facing critical staff shortages. TERN is the international recruitment platform that provides a full-stack solution for sourcing, upskilling, and placing top-tier medical & IT talent from India.

Our technology-driven approach ensures a seamless, ethical, and transparent migration process, reducing complexities and costs associated with international hiring. TERN uses advanced technology, AI, and integrates with leading third-party providers to streamline healthcare recruitment, from perfect match to headless immigration or settling in. TERN stands as the bridge between high-potential Indian professionals and European institutions, fostering a global workforce that is skilled, diverse, and equipped to meet the challenges of modern healthcare and IT.

We are an ambitious startup where pace is of utmost importance to us. At TERN, we cherish the value of time and the significance of swift execution. TERN Group has raised $9M in funding and continues to expand across European markets, with our Berlin office serving as a key hub for our German operations.

About the Role

Operations Manager based in New Delhi

Key Responsibilities

Strategy & Acquisition

• Develop and implement strategies to attract qualified nurses interested in relocating to Germany

• Build partnerships with hospitals, nursing colleges, training institutes, and associations

• Explore digital, grassroots, and referral-based campaigns to expand candidate pipeline

Training Batch Management

• Own and manage multiple batches of nurses enrolled in our German language training program

• Coordinate with admissions, trainers, and support teams to ensure seamless onboarding, orientation, and scheduling

• Monitor attendance, academic progress, and performance metrics

Candidate Engagement & Tracking

• Screen and select nurses as per eligibility and client criteria

• Conduct regular mentoring sessions to motivate, resolve issues, and retain candidates through the course

• Identify drop-out risks early and take proactive measures to retain them

• Keep detailed performance records and regularly report batch status to leadership

Operations & Results

• Ensure operational excellence with tight planning, tracking, and process compliance

• Meet monthly and quarterly targets on enrollments, training completions, and candidate readiness

• Coordinate with visa/documentation and placement teams for smooth post-training transition

Qualifications Required

• Bachelor’s degree (preferred: in Healthcare, Business Administration, or related field)

• 3–6 years of experience in operations, project management, or workforce recruitment

• Experience in education, healthcare, or international recruitment is a plus

Key Skills

• Strong project and stakeholder management skills

• High ownership and a results-driven mindset

• Exceptional communication and coordination abilities

• Ability to multi-task and manage multiple cohorts simultaneously

• Analytical thinking and basic familiarity with CRMs or tracking systems

• Empathy and motivation to work with students/nurses from diverse backgrounds

What You’ll Gain

• Be part of a mission-led organization transforming lives through international careers

• Gain deep exposure to global healthcare mobility and international recruitment models

• Work in a fast-paced, entrepreneurial environment with strong growth potential

• Experience a high level of autonomy and responsibility from day one

• Opportunity to build and scale a high-impact program from the ground up

Apply directly here or send your resume to siddharth.pradhan@tern-group.com

Let’s build the future of global healthcare careers together.