At Infoblox, every breakthrough begins with a bold
“what if.”
What if
your ideas could ignite global innovation?
What if
your curiosity could redefine the future?We invite you to step into the next exciting chapter of
your
career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect
70% of the Fortune 500
, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.Here, how we empower our people is extraordinary:
Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running
— and what we build is world-class: recognized as
CybersecAsia’s Best in Critical Infrastructure 2024
—evidence that when first-class technology meets empowered talent, remarkable careers take shape. So,
what if
the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.In a world where you can be anything,
Be Infoblox
.
Manager, Enterprise Support
We have an opportunity for a Manager, Enterprise Support to join our Support Operations team in Trivandrum, reporting to the Director of Enterprise Support. In this pivotal role, you will lead and manage a non-technical Enterprise Customer Support team, focusing on the daily operations, team performance, and process excellence. You will be responsible for ensuring high levels of customer satisfaction through effective case management, timely communication, and consistent service delivery.
Be a Contributor — What You’ll Do
- Oversee day-to-day operations of the Enterprise Support team to ensure timely and quality customer support for our Enterprise Customers
- Manage case workflows, queues, and service levels to meet key operational metrics
- Drive customer satisfaction by ensuring a strong customer-first approach within the team. Be Customer Obsessed.
- Lead team huddles, 1:1 meeting, performance reviews, and coaching sessions
- Coordinate with cross-functional teams such as Technical Support Engineers, Customer Development team, Engineering, and Logistics team to resolve customer issues and improve the support experience
- Support internal escalations and ensure issues are addressed promptly and professionally
- Hire, onboard, and develop team members with a focus on skill growth and operational excellence
- Create Personal Development plans/Skillset repository for each team member and follow up on progress
- Identify areas of improvement and recommend process enhancements to improve service delivery
- Own team communication, performance reporting, and alignment with business goals
- Champion Process improvement initiatives by ensuring continuous improvement Methodologies
Be Prepared — What You Bring
- 5+ years of experience managing customer support teams preferably in a global Enterprise support Organization
- A Manager of Managers -Proven ability to manage teams in a high-volume, service-oriented environment
- Strong people management skills including coaching, conflict resolution, and team development
- Bachelor’s degree in business (3 years min) in administration, Operations, or a related field
- Experience using support tools such as Salesforce, Zendesk, or similar ticketing platforms
- Ability to analyse performance data and implement process improvements
- Ability to Learn new processes and methodologies and identify opportunity areas
- Process improvement by redesigning workflows in line with dynamic business needs
- Proven ability in AI tools adoption to improve efficiency across Teams
- Excellent communication and interpersonal skills with a collaborative mindset
Be Successful — Your Path
First 90 Days:
Have a good understanding of our products and processes
Six Months:
- Continuously assess team strength, gaps, and development areas
- Develop process improvements based on your experience
- Establish regular cadence calls with your team and peers in support management
One Year:
- Accurately report on the progress and impact of your team
- Create career development plans for the team
- Obtain the necessary knowledge and experience to have a voice in shaping the evolution of the organization
Belong—
Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded —
Benefits That Help You Grow, Thrive, Belong
- Comprehensive health coverage, generous PTO, and flexible work options.
- Learning opportunities, career-mobility programs, and leadership workshops.
- Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
- Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
- Charitable Giving Program supported by Company Match.
- We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications
Ready to
Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
Hybrid:
