Manager - Data Governance & Management

You Lead the Way. We’ve Got Your Back,

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Enterprise Data Management & Products (EDMP) is part of the larger Technology organization. EDMP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.0

Primary Responsibilities:

The Manager of Enterprise Data Governance Oversight and Monitoring will be responsible for monitoring and reporting on compliance for our data governance program to ensure that our Federated Data Offices adhere to our policies and standards.

The Manager will be responsible for:

• Monitoring & reporting first-line adherence to data governance and other policy and standard requirements
• Ongoing monitoring of and Monitoring & reporting first-line adherence to data governance and other policy and standard requirements
• Ongoing monitoring of reporting on Data Quality Controls, including aggregation of results, threshold breaches, escalation needs.
• Ongoing monitoring of and reporting on Data Quality Issues at each stage of the issue lifecycle, including aggregation of results, timeline breaches, escalation needs.
• Monitor remediation of gap and observation in policy compliance.
• Track and report metrics for key risk indicators (inherent and residual risk).
• In-depth analysis of data quality issues to surface themes that would benefit from common solutions and/or process adjustments.
• Collaborate across EDO to ensure that FDOs are meeting documentation requirements and publishing necessary program health reports.
• Providing support in training, communications, and change management related to Data Governance across the enterprise.
• Support compliance with Data Governance, Data Management, and other policies.

Qualifications Requirements:

A successful candidate will have:

• A strong strategic approach with 5+ years prior experience in developing, implementing, and updating data governance Issue Management & Reporting / analytics.
• Experience with risk assessments and metrics aggregation and reporting
• Knowledge of regulations such as BCBS-239, GDPR, CCPA, and others
• Proven track record of driving results in a fast-paced environment often with significant ambiguity.
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.