Learning Systems Specialist (LMS Administrator)

Learning Systems Specialist

Location:

Position Summary

Responsibilities

• Perform daily learning administration tasks, including training content management, scheduling training, permission management, system settings, enrollments, metrics, and evaluations.
• Manage User support and proactive communication.
• Create and run reports for users and colleagues alike.
• Upload course content to our learning platforms and test appropriately.
• Schedule all instructor led classes through Bentley Learn, including course creation and meeting link creation, dataset provisioning.
• Manage enrollment for sessions, and follow-up activities. (coordination with external administrators and providing updates to users)
• Manage organization of facilities for Users attending in-person training courses and Instructors running training courses, coordinating with local offices and vendors while doing so.
• Process invoices for paid classes, coordinating with FinOps and product teams while doing so.
• Create and manage coupons for enterprise class delivery.
• Capture relevant data in Bentley’s administrative systems (ServiceNow, SharePoint & Bentley Learn)
• Support users through email and ServiceNow cases regarding user learning and platform support.
• Address any post case review appropriately and prioritize user sentiment.
• Perform quality assurance checks on content & classes, test platform functionality, and communicate with all relevant stakeholders, prior to deployment.
• Monitor and troubleshoot issues affecting learners and drive timely resolutions and communications to internal and external stakeholders.
• Bring breakthrough and proactive ideas to accelerate, advocate for users and amplify value delivery for Bentley Users.
• Understand new product updates & tools and create documentation for existing or new processes.
• Ensure new features on the learning platform are tested and validated before release. Timely coordination & communication with internal and external stakeholders.
• Leverage user surveys for user success, product adoption, and retention.
• Ensure best practices are followed, with ongoing attention to positively impact:
• User Sentiment
• Bentley Product Usage
• OnDemand consumption
• Live attendance and engagement
• Foster a culture of “One Bentley” and collaborating with internal stakeholders in a manner that benefits our accounts.
• This is a full-time individual contributor role, which involves significant collaboration and coordination with peers, leadership, and other colleagues. Requires sitting or standing at will while performing work on a computer.
  

Qualifications

• Bachelor’s degree in management, IT, or an equivalent experience. Desirable 2-4 Years of professional experience, preferably including learning systems management.
• Ability to work in a collaborative team environment in person and through virtual communication tools, developing excellent relationships both with internal stakeholders and users.
• Excellent English oral and written communication and presentation skills.
• Ability to handle Internal and External Communication with patience, friendliness, and clarity.
• A “user first” approach and passion to communicate with & help users. Emotional intelligence when talking with users and the ability to document in a methodical manner.
• Ability to work well with global colleagues to help address user issues.
• Exposure to answering queries via Service Requests and Communities forum posts.
• Strong motivation to build and grow user communities around the globe and for multiple Bentley applications
• A motivated self-starter with the ability to work independently and in a team.
• Ability to manage time effectively by prioritizing, and scheduling tasks to ensure they are completed within the expected timelines.
• Proficient in MS Office. Natural curiosity to explore and learn new tools.
• Ability to focus, troubleshoot for production issues in a high demanding and pressured environment, and support users.
• Exceptional multi-tasking skills, ability to quickly adapt to changing circumstances with close attention to detail.
• A continuous improvement mindset, you seek to proactively problem-solve and propose solutions using data to drive decisions.
  

What We Offer

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
  

About Bentley Systems

Equal Opportunity Employer