Key Relationship Manager

Location Delhi, New Delhi, India Experience 8-11 Job Type Full Time Job Description Job Title: Key Relationship Manager Division: Operations Location: Delhi (Hybrid) Experience Required: 8+ Years Salary: Upto 10 LPA Job Summary: We are seeking an experienced and dynamic Key Relationship Manager to lead customer engagement and loyalty initiatives for our esteemed enterprise client, JK Tyre. This role demands a seasoned professional with a deep understanding of project execution, campaign management, and client servicing. The ideal candidate should be adept at managing multi-channel communication campaigns, overseeing teams and vendors, and navigating enterprise-grade CRM systems. Key Responsibilities: Act as the primary point of contact for JK Tyre, ensuring exceptional client satisfaction and relationship management. Drive loyalty and engagement programs, ensuring alignment with business goals and customer expectations. Plan and manage the execution of campaigns across multiple communication channels (SMS, WhatsApp, Email, etc.). Lead and mentor a cross-functional operations team to ensure smooth campaign execution and daily deliverables. Collaborate with internal stakeholders and external vendors to ensure timely and high-quality outcomes. Monitor KPIs, generate periodic reports, and present performance updates to internal leadership and the client. Ensure seamless usage and adoption of CRM tools to manage customer data, workflows, and reporting. Continuously identify opportunities for process improvement and client success. Required Skills & Qualifications: Minimum 8 years of experience in relationship management, client servicing, or channel marketing, preferably in B2B or enterprise environments. Proven track record of managing large accounts or enterprise customers, ideally in automotive or allied industries. Strong project management skills with hands-on experience in planning, executing, and monitoring communication campaigns. Familiarity with CRM systems, tools like Microsoft Excel, PowerPoint, and word as well as Canva, ChatGPT, Gemini etc. Excellent interpersonal, communication, and negotiation skills. Experience in vendor coordination and cross-functional team leadership. Ability to thrive in a hybrid working model and in a fast-paced environment. Preferred Qualifications: Prior experience working with channel partners, dealers, or loyalty programs. Experience in handling customer engagement initiatives for large-scale enterprises. Knowledge of the automotive sector and channel marketing strategies is a plus. Skills Team Leadership, Marketing, Negotiation Skill, Visio, Relationship Management, Management Skill, Microsoft Excel, Workflow, Leadership, Excel, Campaign Management, Powerpoint, Project Management Skill, Project Management About Company Techify is the Fastest Growing Tech Company with a talented, passionate and learning team. Techify's DNA Is About Solutions & Technologies. We are here to help our customers grow their business. Our Vision is to Become One of the Best Product Engineering companies in India We put client relationships first hence our mission is to build software solutions that help clients transform their business by unleashing hidden potential with technology. So our success mantra is Customer first, Team second and We are the third. Our main focus is our Customers’ and Partners’ success. Our visionary and experienced team turns innovative ideas into efficient products & softwares. Our well-defined processes ensure on-time delivery to our partners giving us an edge over our competitors. The most important pillar in achieving our goals is our dedicated Team and to encourage them and keep them motivated, we have set up a culture that rewards Self Development and Innovation. Our cutting-edge services include intensive research and analysis to identify the appropriate technology to achieve best performances by incurring least cost possible. We take a studied approach towards cost, performance, feature trade-offs to help companies surmount the challenges of delivering high-quality, timely products and services to the marketplace. We have the ability to take up any product be it at the stage of defining, designing, verifying or realizing. Here are our recognitions. We are the winner of Grand Challenge in Vibrant Gujarat Summit’2018. We have also achieved prestigious “Trend Setter” award from Gujarat Innovation Society. Times Coffee Table Book Covered us in “Gujarat the Inspiring edge” edition. We are also Amazon web services consulting and networking partners.