Human Resources Business Partner

Experience in BPO/KPO/BPM is mandatory, and the candidate should be willing to relocate to Mohali

Job Title:

Location:

Experience:

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Salary Range:

Job Summary:

We are seeking an energetic and proactive HR Business Partner – Operations to support our business units by driving core HR processes and operational effectiveness. This role will serve as a bridge between business leaders and HR, ensuring strong alignment between people practices and business goals. The ideal candidate will have a strong operational HR background, a problem-solving mindset, and hands-on experience in handling on-ground workforce matters.

Key Responsibilities

Strategic HR Business Partnering

• Serve as a strategic advisor to business leaders on workforce planning, team structures, and organizational effectiveness.
• Align HR strategy with business goals and drive transformation initiatives at the location level.
• Identify and resolve complex employee relations issues with appropriate escalation and legal compliance.

People Leadership & Team Management

• Lead and develop a team of HR executives or generalists (if applicable).
• Coach and influence people managers on leadership, employee management, and team dynamics.

Employee Lifecycle & Operations

• Manage hire-to-retire lifecycle: onboarding, performance management, talent development, and exits.
• Monitor and enhance employee retention, grievance handling, and exit interviews to improve employee experience.

Policy, Governance & Compliance

• Recommend and implement HR policies aligned with business and legal standards.
• Ensure adherence to labor laws, POSH, audits, and other statutory compliances.

Talent & Engagement

• Collaborate with COEs (TA, L&D, C&B) to implement talent acquisition, learning, and compensation strategies.
• Lead employee engagement initiatives and pulse surveys; analyze data and implement action plans.

Data, Reporting & HR Systems

• Use data analytics for attrition, performance, and engagement to guide decisions.
• Work with HR systems for workflows, reports, and dashboards.

Change Management & Culture

• Support change management and org restructuring initiatives.
• Drive cultural alignment and DE&I practices across the location.

Requirements:

• 7-9 years of HR experience, including at least 3 years as an HR Business Partner in a matrixed or multi-location environment.
• MBA/PGDM in HR or equivalent degree from a reputed institute
• Experience leading HR for a business unit or location
• Strong exposure to business partnering, compliance, and team management