HR Service Delivery Associate Manager

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Written and verbal communication
• Detail orientation
• Critical Thinking
• Problem Management MIS Reporting HR Domain MS Office (Excel) Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills; Stakeholder Management; Operations Management VBA / PowerQuery Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts Key responsibilities:
• Lead, mentor, and develop a team of Senior Delivery Specialists and Analysts.
• Ensure timely and accurate delivery of Standard Reports, Dashboards, and Client-defined outputs.
• Act as the point of escalation for delivery issues and proactively mitigate risks.
• Act as the primary liaison for client stakeholders for all reporting-related matters.
• Conduct regular review meetings to gather feedback and identify improvement opportunities.
• Translate business requirements into scalable reporting solutions.
• Drive automation initiatives using Excel, VBA, and PowerQuery to reduce manual work and increase efficiency.
• Monitor reporting SLAs, KPIs, and quality metrics, ensuring performance against agreed standards.
• Champion RCA efforts and implement preventive measures for recurring issues.
• Oversee the development and maintenance of robust Excel-based MIS tools and reports.
• Provide guidance to the team on complex reporting issues or technical challenges.
• Ensure compliance with internal SOPs, documentation, and version controls.
• Collaborate with cross-functional teams to align reporting outputs with broader business goals.
• Identify opportunities to standardize, streamline, and scale reporting processes across clients.
• Contribute to talent planning, skill-building roadmaps, and succession planning within the team.