Head Of Operations

Requirements

Head of Operations

Key Responsibilities:

• Workflow Optimization & Digitization:
• Lead the digitization of operational workflows to improve speed, accuracy, and accountability.
• Evaluate current operational processes and identify areas for automation and technology intervention.
• Implement systems and tools to support scalable and agile operations.
• SOP Implementation & Compliance:
• Strengthen the development, standardization, and enforcement of Standard Operating Procedures (SOPs) across departments.
• Ensure that operations teams adhere to company policies, procedures, and service-level expectations.
• Train and enable teams to consistently deliver on process requirements.
• Cost Optimization & Financial Discipline:
• Undertake structured cost analysis and drive efficiency across business units.
• Identify redundancies and implement cost-saving initiatives without compromising on quality or performance.
• Collaborate with finance and procurement teams to ensure budgetary control and operational sustainability.
• Governance & Risk Management:
• Establish and maintain a robust governance framework that promotes transparency, accountability, and integrity.
• Ensure timely identification and mitigation of operational risks.
• Oversee regulatory compliance and internal audits to strengthen operational controls.
• Performance Monitoring & Continuous Improvement:
• Define KPIs and operational metrics to evaluate individual, team, and organizational performance.
• Establish dashboards, review mechanisms, and reporting systems to drive performance and informed decision-making.
• Create a culture of continuous improvement by implementing Six Sigma/Lean methodologies where appropriate.
• Cross-functional Leadership:
• Collaborate with Product, Technology, Sales, and Customer Support teams to align operational strategies with overall business goals.
• Lead, mentor, and build strong operational teams that are empowered and accountable.
• Foster a high-performance culture focused on ownership, agility, and operational excellence.
  

Qualifications & Skills Required:

• Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred).
• Minimum of 15 years of progressive experience in operations, with at least 5 years in a senior leadership role.
• Proven success in leading digital transformation and process reengineering initiatives.
• Strong financial acumen with a deep understanding of cost structures and efficiency drivers.
• Knowledge of risk management, regulatory requirements, and governance frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency with modern tools such as ERP systems, workflow automation platforms, and analytics dashboards.