Head of Human Resources

Job Title: Head of Human Resources

Location:

Experience Level:

About RS Software

RS Software builds global, national, and enterprise payment platforms and has a presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create the new gold standard for digital payments. With approximately 40% of the global digital payment volumes in 2021 processed on platforms built by RS Software, the vision is to deliver Payments at the Speed of Thought.

RS Software is focused on the global payments modernization market, providing large-scale, high-performance payment systems, serving central Infrastructures, financial institutions, payment network providers, payment processors, and software companies providing products to the payment industry. The company's product suite offers ISO 20022-ready, open payments architecture using a cloud-based microservices framework, optimizing costs, seamless integrations with commoditized products, and accelerating the pace of adoption.

The company’s solutions today are installed in 12 of the top 20 banks in India, and the four major platforms built by RS Software cumulatively process annually 350+ billion transactions worldwide, giving the company a rare track record in the payments domain. RS Software’s product suite is getting recognized in some important markets, which is creating strategic partnerships, the foundation for the company’s long-term growth.

RS Software has built India’s digital payment infrastructure, the three major payment platforms, which are transforming the lives of a billion+ people.

• Instant digital payment platform (UPI)
• Bill payment platform - Bharat Bill Payment System (BBPS)
• Enterprise Fraud and Risk Management (EFRM)

Why RS Software?

• RS provides a unique experience of engaging in some world-class product development and prestigious large-scale payment platforms that cater to billions of people
• We provide an opportunity to learn and develop high-throughput transaction processing systems
• RS Software is one of the few technology and payment solutions providers where talented individuals have the opportunity to work on cutting-edge, complex, and mission-critical IT projects. We offer ample career opportunities to hardworking and skilled employees.
• Our Talent Management Program is specifically designed to identify the interests of each employee and match them with suitable career paths within their desired domains, allowing them to make the best possible use of their skillsets in reaching their goals.
• We invest in the knowledge and skill development of our employees with RS School of Payments – the industry’s most comprehensive training platform. There are three main areas of focus that the Academy and School address: current technology skills, professional development and payments domain knowledge.
• Our customized training program, well-defined career mapping process and comprehensive appraisal system is designed to help every employee achieve their goals.
• To address the challenges of relocation, we offer employees coming from other regions reimbursement for expenses associated with their moves as well as complimentary interim facilities, such as guesthouse accommodations, to ease the transition. We also assist employees with finding suitable housing.

Job Summary:

The head of Human Resources will be responsible for driving the organization’s HR strategy and operations in alignment with business goals. This includes strategic workforce planning, talent acquisition, talent development, employee engagement, and the implementation of efficient, automated HR systems. As a key member of the leadership team, the Head of HR will also act as a cultural steward, brand ambassador, and strategic advisor on all people-related matters, ensuring a high-performance, inclusive, and scalable organization.

Key Responsibilities:

1. Strategic HR Leadership

• Develop and execute HR strategies aligned with business growth and organizational goals
• Build a strong employer brand to attract, retain, and develop top talent
• Lead succession planning initiatives and ensure continuity in critical roles
• Foster a culture of innovation, agility, inclusion, and continuous learning
• Act as a strategic partner to the executive leadership team

2. Talent Acquisition & Workforce Planning

• Lead organizational resource planning, including workforce mix and demand forecasting
• Design and execute effective, cost-efficient recruitment strategies for high-impact roles
• Drive timely and quality hiring in alignment with delivery requirements
• Upgrade recruitment systems to enhance candidate experience and tracking
• Personally lead executive-level hiring initiatives

3. Performance Management

• Develop and implement a robust performance management system
• Align goal setting and appraisals with business objectives
• Ensure high-quality goal setting, regular reviews, and training for managers
• Facilitate performance analytics and interventions where needed

4. Compensation & Financial Stewardship

• Design and maintain equitable and competitive compensation structures
• Manage the annual HR budget, ensuring alignment with financial targets
• Identify opportunities for cost savings in HR operations, recruitment, and benefits
• Negotiate and manage employee benefits and wellness programs effectively

5. Resource Utilization & Optimization

• Monitor resource utilization and redeploy personnel to maximize efficiency
• Regularly analyze and report on utilization metrics and manpower cost control
• Reduce non-billable (NB) costs through better workforce planning

6. Employee Engagement & Retention

• Drive employee engagement initiatives using formal surveys and informal feedback
• Monitor morale across levels and locations; proactively address retention risks
• Collaborate with department heads to implement engagement and retention strategies

7. HR Operations, Systems & Compliance

• Ensure seamless operation and automation of HR processes and systems
• Maintain complete and compliant HR documentation and statutory filings
• Establish robust HR reporting mechanisms and dashboards for leadership review
• Increase automation for higher productivity and faster response times

8. Communication & Grievance Handling

• Champion transparent and consistent internal communication across all levels
• Organize leadership communication forums such as town halls
• Implement effective grievance redressal mechanisms and track resolutions

9. Team Leadership & Development

• Build and lead a high-performing HR team; provide coaching and mentoring
• Conduct performance appraisals, identify development needs, and facilitate training
• Uphold discipline, organizational values, and adherence to HR processes

10. Leadership Team Participation

• Actively contribute to corporate strategy and decision-making as part of the senior leadership team
• Represent management in key internal discussions and external forums
• Uphold and advocate company values and brand externally and internally

Qualifications & Requirements:

• Master’s degree in Human Resources, Business Administration, or related field
• 12+ years of progressive HR experience with at least 5 years in a senior leadership role and a minimum of 3 years of experience in managing workforce in the IT industry.
• Proven experience in leading HR strategy, large-scale talent operations, and change management
• Strong understanding of HR technology, systems, and automation tools
• Demonstrated ability to lead cross-functional teams and influence executive stakeholders
• Excellent interpersonal, analytical, and communication skills