GSOC Analyst

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.

Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector.

Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.

FLUTTER ENTERTAINMENT INDIA

Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 780+ employees working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.

OVERVIEW OF THE ROLE

The CRE GSOC is part of the Group Physical Security Team and is based in our office in Hyderabad. The CRE GSOC Analyst is responsible for managing and monitoring our travel safety programme, access control system, remote video surveillance services, incident response and reporting requirements and crisis management support. As a GSOC Analyst you will be responsible for analysing, monitoring and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets, operations & employees as part of an ongoing security monitoring service.

To effectively manage and resolve issues, it is imperative that the CRE GSOC Analyst possess the ability to make informed judgment calls regarding when to escalate matters internally within the team and externally across the business. This discernment ensures that appropriate attention and resources are allocated to critical issues. Moreover, clear and consistent communication within the business, adhering to established parameters, is essential to maintain transparency, coordination, and alignment with organisational goals. By balancing timely escalations with structured communication, we can enhance our responsiveness and overall efficiency in addressing challenges.

KEY RESPONSIBILITES

• Work alongside and advising a developed team of operators within Flutter Entertainment’s Global Security Operation Centre (GSOC), assuming primary responsibility for 24/7 monitoring of significant global events via a selection of closed and open-source information feeds.
• Supporting India CRE Safety & Security and GSOC manager in critical delivery and GSOC strategies.
• Accountable for the achievement of different shift KPIs in collaboration with GSOC operators.
• Working as Incident Manager while in shifts, analyse and respond to physical security events affecting or threatening Flutter Entertainment’s physical infrastructure, employees, operations and assets globally.
• Draft and deliver communication of severe events to senior leadership globally, monitoring responses
• Engage with business leaders to evaluate event communication and learn for future situations.
• Daily responsibilities include but are not limited to:
  • Responding to and investigating alerts raised on various security systems.
  • Complete International travel threat analysis for Flutter Entertainment employees travelling abroad, utilising information obtained from external platforms.
  • Assess the impact of security incidents, supporting Flutter Entertainment’s Crisis Management team to communicate with and provide appropriate advice to employees at all levels of seniority.
  • Forecast likely threats and pre-emptively reach out to Flutter Entertainment employees, warning them of upcoming events.
  • Conduct ‘defensive’ and ‘offensive’ investigations using open-source intelligence (OSINT) tools.
  • Identify any sensitive information exposed in public domains or accessible online; this could include financial data, intellectual property or other sensitive information that could be exploited by threat actors.
  • Analyse the intent and capability of potential threat actors.
  • Publish accurate, informative and actionable security alerts on developments that meet the internal thresholds for reporting.
  • Work closely alongside the security operations team and provide analytical input to security advice and assistance cases where required.
  • Manage internal communications tools efficiently (email, DM’s, phone).
  Carryout reasonable tasks as instructed by the Group Lead Physical Security.
  

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

• Possess excellent verbal and written English communication skills.
• Have at least 5-6 years’ experience working in an intelligence, risk, or business continuity environment.
• Familiarity with social media platforms, social media intelligence and open-source intelligence tools and techniques.
• Demonstrate good judgment while multi-tasking; following tasks, procedures, and utilise discretion when dealing with sensitive information.
• Be calm and focused when in high-pressure situations and be comfortable working on a shift system basis.
• Work independently and be confident in decision-making within Flutter Entertainments defined processes, and during sudden, unanticipated, or unprecedented events or crises.
• Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results.
• Report into India CRE Safety & Security and GSOC Manager.
Ready to work in 24*7 (Day/Afternoon/Night shifts) environment and only national holidays/weekends

Desirable skills:

• A degree or masters (or equivalent) in a related field, such as International Relations, Politics, Terrorism etc.
• Non-English language skills are desirable but not essential for the role
Confident and articulate presenter able to concisely deliver key messages and justify assessments.

BENEFITS WE OFFER

• Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs .
• Comprehensive Health Insurance for you and dependents.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance , and a Home Office Setup Allowance.
• Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards .

WHY CHOOSE US

Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India