E- Commerce Head

Join UK&Co, a leading name in Business Consulting and Services, as our new E-Commerce Head. We are seeking an innovative and strategic leader to drive our e-commerce initiatives, ensuring seamless integration with our business objectives. As the E-Commerce Head, you will be at the forefront of transforming our digital presence, leveraging cutting-edge technology and market insights to optimize online sales and enhance customer engagement. This role demands a visionary with proven experience in e-commerce management, adept at navigating the dynamic landscape of digital commerce while fostering a culture of excellence and collaboration. At UK&Co, you will have the opportunity to shape the future of our e-commerce strategy, working alongside a team of dedicated professionals committed to delivering exceptional service and value to our clients. If you are ready to lead in a vibrant and fast-paced environment, we invite you to bring your expertise to our team.

Manage product listings, descriptions, and pricing in the online store.
• Regularly update product information, images, and descriptions to ensureaccuracy, appeal, and consistency.• Plan and execute seasonal and promotional campaigns to increase sales andboost customer engagement.• Analyse customer behaviour and trends to identify growth opportunities andareas for improvement.• Monitor website functionality and handle troubleshooting issues with the ecommerce platform, including technical problems and user experiencechallenges.• Coordinate with logistics and fulfilment teams to ensure timely and accurateorder processing and delivery.• Collaborate with customer service teams to ensure seamless customer services,high customer satisfaction, and resolve issues quickly through the online store.• Analyse data from Google Analytics, CRM systems, and other tools to monitorsite traffic and customer behaviour

Developing and executing e-commerce strategies to drive online sales and
enhance the customer experience.• Managing the day-to-day operations of the e-commerce platform, includingproduct listings, pricing, promotions, and inventory management.• Collaborating with cross-functional teams, including marketing, product,logistics, and IT, to ensure smooth e-commerce processes.• Monitoring and analysing key performance indicators (KPIs) such as traffic,conversion rates, sales, and customer satisfaction.• Implementing digital marketing initiatives, such as SEO, SEM, email marketing,and social media, to drive traffic and sales.• Optimising the website for user experience, including navigation, searchfunctionality, and mobile responsiveness.• Managing relationships with third-party vendors, including payment gateways,logistics partners, and e-commerce platforms.• Analysing sales performance and customer behaviour to identify opportunitiesfor improvement.• Implementing A/B testing and conversion rate optimization (CRO) strategies.

Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field.
• 3-5 years of experience as an e-commerce manager or in a similar e-commerceor digital marketing role.• Strong understanding of online sales platforms (e.g., Shopify, Magento,WooCommerce) and digital marketing strategies.• Expertise in digital marketing techniques, including SEO, SEM, and social mediamarketing.• Proficient in web analytics tools (e.g., Google Analytics) and e-commercetracking tools.• Excellent analytical skills and proficiency with CRM software and MS Excel.• Knowledge of UX/UI principles and how they impact online sales.• Strong problem-solving skills and ability to adapt to a fast-paced, evolvingindustry.• Solid communication and organisational skills, with the ability to managemultiple projects simultaneously.• Analytical mindset with the ability to derive actionable insights from data.• Familiarity with e-commerce trends such as personalisation, chatbots, or AIdriven shopping experiences.• Experience with inventory management and supply chain management.• Strong financial acumen for managing e-commerce budgets and salesforecasts.• Multilingual proficiency to manage global e-commerce strategies, especiallyregional languages in India.• Experience with performance marketing, including paid advertising andretargeting strategies