Customer Success Executive

2 years

0 Lacs

Posted:14 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Success Executive


Job Overview

As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes.


Key Responsibilities

Client Relationship Management

  • Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services).
  • Act as the primary point of contact for post-sales engagement, feedback, and escalations.
  • Monitor client satisfaction, usage trends, and proactively address concerns.


Implementation & Onboarding

  • Understand client workflows and configure the platform to align with their processes.
  • Plan and manage implementation and onboarding timelines with internal teams.
  • Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live.


Team Coordination

  • Manage a small team of implementation or support executives.
  • Assign tasks, review progress, and ensure timely client deliverables.
  • Support team growth and performance with mentorship and guidance.


Adoption & Retention

  • Drive product usage and feature adoption across client organizations.
  • Identify upsell/cross-sell opportunities in collaboration with account managers.
  • Collect structured feedback and translate client needs into product insights.


Travel & On-site Support

  • Travel to client locations for implementation support, relationship management, and training as required.


Issue Resolution

  • Coordinate with support and product teams to resolve technical and functional issues.
  • Document client-specific resolutions and maintain a shared knowledge base.


Reporting & Documentation

  • Maintain up-to-date documentation on client configurations, SOPs, and status reports.
  • Share regular progress updates and success metrics with internal stakeholders.


Qualifications and Skills

Technical & Product Skills

  • Good understanding of SaaS platforms, business process automation, and enterprise workflows.
  • Prior experience in software onboarding, CRM/ERP configuration, or client success roles.
  • Proficient in tools like ticketing systems, spreadsheets, and basic reporting dashboards.


Customer-Facing & Leadership Skills

  • Excellent verbal and written communication in English.
  • Strong client management skills with experience working with senior stakeholders.
  • Ability to lead a small team and handle multiple client accounts simultaneously.


General Skills

  • Minimum

    2 years of experience

    in customer success, implementation, or software client engagement roles.
  • Highly organized, self-driven, and solution-oriented with a bias for action.
  • Bachelor’s degree in Engineering, Computer Applications, or a related discipline.


Work Schedule and Location

  • Work Type:

    Full-time, On-site + Client Travel
  • Base Location:

    Hyderabad, India
  • Travel:

    20–40% (primarily within metro cities in India)
  • Working Hours:

    9-hour shift with flexibility
  • Working Days:

    5 days a week (Mon–Fri)


What We Offer

  • Competitive Compensation:

    Salary + Travel Allowance + Incentives
  • Career Growth:

    Path to Senior Customer Success Manager or Client Engagement Lead roles
  • Culture:

    Ownership-driven, collaborative, and growth-oriented work environment
  • Skill Development:

    Exposure to real-world enterprise use cases and SaaS delivery at scale


Join Us!

Colosseum Tech Solutions Pvt Ltd

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