Customer Success Executive

Industry & Sector

• Onboard & Train Clients: Lead end-to-end onboarding for new customers, deliver interactive product training sessions, and ensure rapid time-to-value.
• Manage Customer Relationships: Serve as the primary post-purchase contact, building trust and guiding clients to adopt key platform features.
• Drive Adoption & ROI: Proactively monitor usage metrics, identify opportunities to deepen engagement, and share best practices to maximize client ROI.
• Troubleshoot & Resolve Issues: Act as first responder for customer challenges; coordinate with engineering, support, and product teams to deliver timely solutions.
• Renewals & Upsell Growth: Spot upsell and cross-sell opportunities, negotiate contract renewals, and collaborate with sales to expand customer footprint.
• Feedback & Advocacy: Gather user feedback, surface product enhancement requests to the product team, and champion voice-of-customer initiatives.
  

Must-Have

• 1+ years in customer success, account management, or client-facing roles within a B2B SaaS company
• Exceptional verbal and written communication skills, with a proven ability to build rapport and trust
• Strong problem-solving mindset; adept at diagnosing issues and orchestrating cross-functional solutions
• Demonstrated ability to manage multiple client accounts, prioritize workloads, and deliver on tight deadlines
• Familiarity with SaaS platforms and data-driven customer health metrics
• Bachelor’s degree in Business, Marketing, or a related field
  

Preferred

• Experience in a high-growth startup or scale-up environment
• Hands-on knowledge of customer success tools (e.g., Gainsight, HubSpot, Salesforce)
• Prior sales or relationship management background, with a track record of hitting renewal and upsell targets