Posted:6 days ago|
Platform:
Remote
Full Time
- 2+ years of experience in customer support, success, or a client-facing role.
- Experience with international eCommerce clients
- Knowledge of Shopify is a plus
- Understand client needs and work closely with internal teams to resolve issues efficiently.
- Guide new clients through onboarding and our Shopify services.
- Build long-term relationships with clients and ensure high satisfaction levels.
- Track and manage support tickets.
- Spot upsell/cross-sell opportunities & share with Sales Team.
- Document all client interactions clearly
- Ability to work independently and handle multiple clients across different time zones.
- Strong problem-solving skills and customer-centric mindset.
- Excellent reading, writing, and communication skills
- Excellent knowledge and use of Excel, Word, Outlook, and PowerPoint.
- Excellent presentation skills.
- CRM and Social media marketing expertise.
Website: https://crawlapps.com/
LinkedIn: https://www.linkedin.com/company/crawlapps-technologies/
Crawlapps - Shopify Plus Agency
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