Customer Success Executive

0 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Connect2learn Hiring for Customer Success Executive


About the Role:

Customer Success Specialist


Key Responsibilities:

  • Handle inbound and outbound queries from students via calls, emails, and chat.
  • Provide timely resolutions to customer concerns with a student-first approach.
  • Maintain strong relationships with students by regularly checking in and offering support.
  • Identify at-risk students and implement retention strategies.
  • Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly.
  • Record interactions and feedback accurately for continuous improvement.


Requirements:

  • Excellent communication skills in English (spoken and written).
  • Strong interpersonal skills and a friendly, problem-solving attitude.
  • Prior experience in customer service or relationship management is a plus.
  • Ability to multitask, stay organized, and handle student concerns patiently.
  • Comfortable working in UK shift (4:00 PM – 1:00 AM IST).


Perks & Benefits:

  • Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance)
  • Attractive Incentive Plan based on performance and student feedback
  • Dynamic and friendly team environment

Opportunity for career growth in a fast-paced education-tech company


Location: Work From Office

Shift Timing: 4:00 PM to 1:00 AM (UK Shift)

Compensation: Fixed Salary+ TRA + Performance-Based Incentives


Interested candidates can call or WhatsApp HR Rinika Sikdar at +91 9153759348. or send your resume at hr@connect2learn.live.


Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You