Customer Success Executive

Are you seeking to bridge the gap between theoretical marketing concepts and their practical implementation As a Customer Success Executive at FindStay, you will play a pivotal role in managing the user lifecycle, from guiding leads through onboarding to tracking conversions and ensuring customer retention. Your role will involve mastering the optimization of touchpoints along the customer journey, applying CRM techniques effectively, and significantly contributing to revenue growth by fostering repeat engagement. Responsibilities include: - Educating property owners on maximizing visibility and lead conversion - Proactively engaging with students/tenants to ensure satisfactory service delivery - Utilizing CRM tools and feedback mechanisms to monitor user activity and address any challenges - Enhancing user retention rates through personalized interactions - Collaborating with the growth team to enhance onboarding processes and improve user experience - Contributing to strategies aimed at boosting Lifetime Value (LTV) by encouraging recurring usage You will gain exposure to: - Customer retention strategies within a B2B2C ecosystem - Understanding and optimizing conversion funnels and addressing drop-offs - Hands-on experience with CRM tools and data tracking - Fine-tuning onboarding and activation processes - Real-world application of Net Promoter Score (NPS) and feedback loops - Collaboration across product, operations, and growth teams Ideal candidates: - Recent graduates with a background in BBA, MBA (Marketing, CRM, Strategy, or Operations) - Proficient in Hindi, Punjabi, and English with strong communication skills - Quick learners with an analytical and user-centric mindset - Familiarity with Google Sheets, CRM tools, and data tracking is advantageous Compensation Details: - CTC: 2.5 LPA - Fixed Salary: 2.38 LPA (~19,800/month) - Variable Performance Bonus: 12,000/year (1,000/month based on lead-to-conversion KPIs) Perks and Learning Support: - Direct mentorship from founders and operations heads - Exposure to startup dynamics covering customer experience, growth strategies, and retention mechanisms - Certification and Letter of Recommendation (LOR) after 6 months - High-performing individuals may progress into roles such as Retention Manager, CRM Lead, or Customer Strategy Associate To apply, please send your resume to contact@findstay.in Job Types: Full-time, Permanent, Fresher, Internship Contract Length: 6 months Benefits include cell phone reimbursement and paid time off. Work Location: Remote,